Platform28 vs Talkdesk
Considering Talkdesk? See how Platform28 offers the same modern capabilities with 20+ years of experience, lower costs, and service that actually feels personal.
Side-by-Side Comparison
See how Platform28 compares to Talkdesk on what matters most.
| Category | Platform28 | Talkdesk |
|---|---|---|
| Pricing Save 35%+ compared to Talkdesk | $55-90/user/month Better Value | $85-145/user/month |
| Implementation Support No hidden implementation fees | Included in pricing Better Value | Additional cost |
| Uptime SLA Both offer excellent reliability | 99.999% | 100% (select tiers) |
| Customer Success Dedicated support at every level | Named CSM for all Better Value | Varies by plan |
| Years in Business Proven track record | 20+ years Better Value | ~13 years |
| Pricing Transparency Know costs upfront | Published on website Better Value | Contact for quote |
| Workflow Automation No extra cost for Enterprise | Built-in AgentFlow Better Value | Requires third-party tools |
| Quality Management 100% AI coverage, no extra cost | AI scoring included ($65) Better Value | $15-20/user add-on |
Why Choose Platform28 Over Talkdesk
Organizations choose Platform28 for these key advantages.
Lower Total Cost
Platform28 is 35%+ less expensive than Talkdesk, with implementation support included. No surprise fees or expensive add-ons.
20+ Years of Experience
While Talkdesk is growing fast, Platform28 has been solving contact center challenges for over two decades. We've seen it all.
Personal Service
At Talkdesk, you might be one of thousands. At Platform28, you get a dedicated team that knows your name and your business.
Full Platform Control
We build our entire stack in-house. Need a custom feature? We can build it. No waiting on third-party vendors.
Experience Matters
Talkdesk is a well-funded startup growing quickly. Platform28 has been in the contact center business for over 20 years.
What does that experience mean for you?
- We've seen it all — complex integrations, unusual requirements, edge cases that newer platforms haven't encountered
- Stable, proven technology — our platform has been refined over two decades, not two funding rounds
- Long-term partnerships — our average customer relationship is 6+ years because we deliver
- No VC pressure — we're focused on your success, not our next valuation
All the Modern Features You Need
Platform28 matches Talkdesk's modern capabilities—with decades of reliability behind them.
AI & Automation
- AI-powered chatbots
- Intelligent IVR
- Automated callbacks
- Speech analytics
- Agent assist
Omnichannel
- Voice
- Chat
- SMS
- Social media
Agent Experience
- Unified workspace
- Screen pop
- Knowledge base
- Real-time guidance
- Mobile support
Management
- Live dashboards
- Custom reporting
- Quality management
- Workforce management
- Call recording
See Your Potential Savings
Platform28 typically costs 35%+ less than Talkdesk—before factoring in implementation and add-on savings.
Ready to make the switch?
See why organizations choose Platform28's experience and value over Talkdesk.