Comparison

Platform28 vs NICE CXone

Looking for a NICE CXone alternative? See how Platform28 delivers enterprise contact center capabilities with simpler pricing and better support.

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Side-by-Side Comparison

See how Platform28 stacks up against NICE CXone on the metrics that matter.

Category	Platform28	NICE CXone
Pricing Save 30-60% compared to NICE CXone	$55-90/user/month Better Value	$71-249/user/month
Pricing Model Predictable monthly costs	Simple per-user pricing Better Value	Usage-based + tiered complexity
Uptime SLA 10x better reliability guarantee	99.999% Better Value	99.99%
Implementation Full support included in pricing	Dedicated team included Better Value	Professional services extra
Customer Success Personal support regardless of size	Named CSM for all customers Better Value	Tiered support model
AI Features No extra fees for AI capabilities	Included in Professional+ Better Value	Premium add-ons required
Workflow Automation No extra cost for Enterprise	Built-in AgentFlow Better Value	Third-party (Callvu) add-on
Quality Management 100% AI coverage built-in	AI scoring included ($65) Better Value	Analytics Pro add-on ($30+)

Why Organizations Switch to Platform28

Companies move from NICE CXone to Platform28 for these key reasons.

Significant Cost Savings

NICE CXone's Complete Suite runs $209/user. Platform28 Enterprise with comparable features is just $90/user. That's real savings that compound across your entire team.

Simpler Pricing

NICE uses usage-based tiered pricing that's hard to predict. Platform28 offers straightforward per-user pricing. Know exactly what you'll pay every month.

True Partnership

Large vendors treat you like a ticket number. Platform28 provides a dedicated Customer Success Manager who knows your business. Our average customer relationship is 6+ years.

AI Without the Upcharge

NICE charges premium prices for AI features like sentiment analysis and automation. With Platform28, AI capabilities are built into our Professional and Enterprise plans.

Calculate Your Savings

Most organizations save 40-60% when switching from NICE CXone to Platform28. With our transparent pricing and included implementation support, the savings add up fast.

50 agents on NICE CXone Core Suite $8,450/month

50 agents on Platform28 Professional $3,250/month

Annual Savings $62,400/year

Calculate Your NICE Savings →