Cloud Contact Center Software
Deliver an exceptional customer experience with our simple-yet-powerful CX platform. Every conversation, every channel, every time.
No credit card required. Response within 1 business hour.
Seamless Communication Across Every Channel
Connect your brand and customers through an end-to-end engagement platform that delivers clear and effective communication during each customer interaction.
Voice
Crystal-clear VoIP with intelligent call handling, recording, and real-time transcription.
Unified email management with intelligent routing and automated responses.
Web Chat
Real-time chat with AI-powered bots and seamless agent handoff.
SMS/Text
Two-way SMS messaging for quick customer communications.
Social Media
Connect with customers on Facebook, Twitter, and other platforms.
Video
Face-to-face video support for complex issues requiring visual guidance.
Built for Enterprise
The security, reliability, and scalability that large organizations demand.
Enterprise Security
PCI-DSS compliant, SOC 2 certified, and HIPAA ready with end-to-end encryption.
99.999% Uptime
Redundant infrastructure ensures your contact center never goes down.
Open APIs
Integrate with your CRM, helpdesk, and other business tools seamlessly.
Dedicated Support
Customer Success team included with every plan to ensure your success.
20+ Years of Contact Center Expertise
Platform28 was founded in 2001 with a singular focus: building the best contact center technology. Unlike vendors who bolt on contact center features to existing products, every line of our code was written specifically for contact center operations.
Our 100% proprietary technology means we control every aspect of the platform. When you need a feature, we can build it. When you have a problem, we can fix it. No waiting on third-party vendors or navigating complex partner relationships.
- Purpose-built for contact centers from day one
- Complete control over roadmap and development
- Direct access to engineering teams when needed
- Continuous innovation driven by customer feedback
Ready to see Platform28 in action?
Get a personalized demo and see how we can transform your contact center.