Cloud Contact Center Software
Seamless Communication Across Every Channel
Connect your brand and customers through an end-to-end engagement platform that delivers clear and effective communication during each customer interaction.
Voice
Crystal-clear VoIP with intelligent call handling, recording, and real-time transcription.
Unified email management with intelligent routing and automated responses.
Web Chat
Real-time chat with AI-powered bots and seamless agent handoff.
SMS/Text
Two-way SMS messaging for quick customer communications.
Social Media
Connect with customers on Facebook, Twitter, and other platforms.
Video
Face-to-face video support for complex issues requiring visual guidance.
Built for Enterprise
The security, reliability, and scalability that large organizations demand.
Enterprise Security
PCI-DSS certified with end-to-end encryption and comprehensive audit trails.
99.999% Uptime
Redundant infrastructure ensures your contact center never goes down.
Open APIs
Integrate with your CRM, helpdesk, and other business tools seamlessly.
Dedicated Support
Customer Success team included with every plan to ensure your success.
Platform28 provides an enterprise contact center platform used by commercial organizations and large public-sector agencies, including state human services programs similar to Georgia DHS. These environments handle complex workflows, seasonal call spikes, and strict security requirements. By building Platform28 for these demanding scenarios, we deliver a platform that also works exceptionally well for enterprise customer support teams and other regulated industries.
Trusted by government contact centers, healthcare organizations, and financial services.
20+ Years of Contact Center Expertise
Platform28 was founded in 2001 with a singular focus: building the best contact center technology. Unlike vendors who bolt on contact center features to existing products, every line of our code was written specifically for contact center operations.
Our 100% proprietary technology means we control every aspect of the platform. When you need a feature, we can build it. When you have a problem, we can fix it. No waiting on third-party vendors or navigating complex partner relationships.
- Purpose-built for contact centers from day one
- Complete control over roadmap and development
- Direct access to engineering teams when needed
- Continuous innovation driven by customer feedback
Learn More About Contact Center Technology
Explore our resources to understand how cloud contact center platforms can transform your operations.
What is CCaaS?
Learn about Contact Center as a Service and how it differs from on-premise solutions.
Omnichannel Contact Center
Understand the benefits of unified customer communication across all channels.
Cloud Contact Center
Discover why organizations are moving their contact centers to the cloud.
Platform28 vs Genesys
See how we compare to one of the leading enterprise contact center platforms.
Ready to see Platform28 in action?
Get a personalized demo and see how we can transform your contact center.