Healthcare Solutions

Patient-Centered Contact Center for Healthcare

Deliver exceptional patient experiences while maintaining strict HIPAA compliance. Platform28 helps hospitals, clinics, and health systems manage patient communications securely and efficiently.

Request a Demo View Pricing

No credit card required. Response within 1 business hour.

35% Reduction in no-shows Automated reminders via voice, SMS, and email
50% Faster call resolution EHR integration gives agents instant context
24/7 Patient access AI self-service for common inquiries

Built for Healthcare Workflows

From appointment scheduling to care coordination, Platform28 integrates with your existing systems to improve patient outcomes.

HIPAA Compliant

Full HIPAA compliance with BAA agreements, encrypted communications, and comprehensive audit trails for PHI protection.

EHR Integration

Connect with Epic, Cerner, and other major EHR systems to give agents instant access to patient context.

Appointment Scheduling

AI-powered scheduling reduces no-shows with automated reminders and easy self-service rescheduling.

Patient Outreach

Proactive outbound campaigns for appointment reminders, prescription refills, and preventive care notifications.

24/7 Nurse Triage Support

Route after-hours calls to appropriate care levels with intelligent urgency detection and escalation.

Care Coordination

Connect patients with the right specialist, department, or service line on the first call.

Compliance First

HIPAA Compliance You Can Trust

Healthcare organizations can't afford to compromise on patient data security. Platform28 is built from the ground up with healthcare compliance in mind.

  • Business Associate Agreement (BAA) included with all healthcare deployments
  • End-to-end encryption for all voice, chat, and data communications
  • Complete audit trails for every patient interaction
  • Role-based access controls to limit PHI exposure
  • SOC 2 Type II certified infrastructure and processes
HIPAA Compliant
SOC 2 Type II
Encrypted

Integrations That Matter

Platform28 connects with the systems your team already uses.

EHR Systems

Epic, Cerner, Meditech, Allscripts, and more

Practice Management

athenahealth, eClinicalWorks, NextGen

CRM & Marketing

Salesforce Health Cloud, HubSpot

Communication

Secure SMS, email, and patient portals

Ready to improve patient communications?

See how Platform28 can help your healthcare organization deliver better patient experiences while maintaining compliance.

Schedule a Demo