Patient-Centered Contact Center for Healthcare
Deliver exceptional patient experiences with enterprise-grade security. Platform28 helps hospitals, clinics, and health systems manage patient communications securely and efficiently.
No credit card required. Response within 1 business hour.
Built for Healthcare Workflows
From appointment scheduling to care coordination, Platform28 integrates with your existing systems to improve patient outcomes.
Secure Communications
End-to-end encryption, comprehensive audit trails, and role-based access controls to protect sensitive patient data.
EHR Integration
Connect with Epic, Cerner, and other major EHR systems to give agents instant access to patient context.
Appointment Scheduling
AI-powered scheduling reduces no-shows with automated reminders and easy self-service rescheduling.
Patient Outreach
Proactive outbound campaigns for appointment reminders, prescription refills, and preventive care notifications.
24/7 Nurse Triage Support
Route after-hours calls to appropriate care levels with intelligent urgency detection and escalation.
Care Coordination
Connect patients with the right specialist, department, or service line on the first call.
Security You Can Trust
Healthcare organizations can't afford to compromise on patient data security. Platform28 is built from the ground up with enterprise-grade security.
- End-to-end encryption for all voice, chat, and data communications
- Complete audit trails for every patient interaction
- Role-based access controls to protect sensitive data
- PCI-DSS certified infrastructure and processes
- 99.999% uptime SLA with redundant infrastructure
Integrations That Matter
Platform28 connects with the systems your team already uses.
EHR Systems
Epic, Cerner, Meditech, Allscripts, and more
Practice Management
athenahealth, eClinicalWorks, NextGen
CRM & Marketing
Salesforce Health Cloud, HubSpot
Communication
Secure SMS, email, and patient portals
Ready to improve patient communications?
See how Platform28 can help your healthcare organization deliver better patient experiences while maintaining compliance.