Enterprise-Ready, Secure, and Trusted
Availability and security are primary design considerations across all Platform28 services and operations. We operate on AWS and GCP with geographically distributed data centers that eliminate single points of failure.
Security isn't an afterthought at Platform28—it's foundational to everything we build. Contact centers handle some of the most sensitive customer data imaginable: payment card numbers, health information, social security numbers, and personal details shared in confidence. We treat that responsibility with the gravity it deserves.
Our security program goes beyond checking compliance boxes. We maintain continuous monitoring, conduct regular penetration testing, and employ defense-in-depth strategies that assume breach. Every employee undergoes security training, every code change is reviewed, and every system is hardened against attack. Because when organizations trust us with their customer data, we need to earn that trust every single day.
Certifications & Compliance
Third-party verified security and compliance standards.
PCI-DSS Certified
Payment Card Industry Data Security Standard compliance for secure payment processing.
End-to-End Encryption
All voice, chat, and data communications encrypted in transit and at rest.
ISO 27001
International standard for information security management systems.
AES-256 Encryption
256-bit Advanced Encryption Standard for data at rest at storage and application levels.
Security Features
Built-in security capabilities that protect your data.
Role-Based Access Control
Granular permissions ensure users only access what they need.
Audit Logging
Comprehensive logs of all system activities for security and compliance.
Secure Infrastructure
Active-active redundancy on FedRAMP Authorized cloud platforms for maximum reliability.
24/7 Monitoring
Continuous security monitoring and threat detection by our operations team.
99.999% Uptime Guarantee
Platform28's redundant infrastructure ensures your contact center is always available. Our multi-data center architecture provides automatic failover and disaster recovery capabilities.
- Redundant network connections
- Automatic failover between data centers
- Real-time system monitoring
- Disaster recovery procedures
Questions about security?
Our team can provide detailed information about our security practices and compliance certifications.