With over two decades of experience in providing exceptional customer experience with our CCaaS technology, we aim to provide you with all the tools you need to gain your customer's love.

Platform28 office

About Us

Since 2001, our privately owned company has been providing the latest cloud contact center (CCaaS) technology driven by amazing Customer Success, Professional Services, and Development teams for our customers. We initially set out to build a company that our customers would love. Today our mission is to help other companies gain their customer's love through exceptional customer experiences.

We see ourselves as contact center strategy consultants, working together to set the perfect balance of voice, digital and automated interactions. Our consultative culture has been instilled through every level of our organization. We care.

We understand that excellent customer service is the lifeblood of your team. We believe that technology can either alienate or connect. That’s why we built our CCaaS technology to bridge the gap and bring people and brands closer together.

Our technology helps our customers deliver exceptional customer experiences at scale more efficiently with a passionate, collaborative approach. Helping their clients feel heard and respected.

Our CCaaS provides the technology; our team is here to provide the know-how.

Platform28’s Omnichannel Workspace for agents and our 100% open API framework, facilitates tight integration with your organization's specific applications and systems ensuring great employee and customer interactions every time.

We invite you to contact us to find out more about our company and how we can help you enhance your customer experiences.

Flawless Connection

Every Conversation, Every Channel, Every Time

Intelligent Routing

Intelligent Routing

Connect customers to the right person at the right time, in the quickest, smartest manner possible.
Omnichannel Communication

Omnichannel Communication

Voice, email, text, chat, social media — make it easy for customers to connect with service agents.
Self Service

Self Service

Put answers at your customer’s fingertips with smart tech that suggests real solutions.

Focus On What’s Really Important

With 99.999% availability, our cloud contact center platform makes it easy to build your business and delight your customers, one interaction at a time.