Your People are Valuable Assets, Don’t Waste Them
Business success hinges on your employees. However, your human workforce doesn’t exactly come cheap and can be difficult to scale at peak times.
In contrast, self-service applications don’t need days off and always do what they were programmed to do.
And they never ever ask for a pay raise.
Embrace automation, take away the distractions, and free your agents to deliver exceptional customer experience.
Platform28 Bot Connector
Utilizing the Platform28 Bot Connector, Contact Centers can enable voice or chatbots from Microsoft Bot Framework, Google Dialogflow, Amazon Lex, IBM Watson, and more.
Adding a well-designed bot into your interaction reduces the user’s effort and frees up agent time. Agents can focus on more complicated interactions, and the contact center enjoys reduced operational costs by increasing the adoption rate for customer self-help. Suppose a Bot interaction needs to move to a live agent. In that case, the customer and information that the Bot collected move together, providing a better, more contextual experience for both the agent and customer.
What You Get
Customers get their problems solved 100% automatically — no human input required.
Automated systems don’t sleep, allowing you to provide superior customer service around the clock.
Humans forget, make mistakes, and procrastinate. Machines get the job done, quickly and effectively.
Drastically decrease the duration of customer interactions by streamlining communication.
Automation reduces agent workload and minimizes mundane tasks all the way from the initial query to the final resolution.
Thanks to quick, helpful, and painless interactions with customer service automation.
Our Clients Speak
Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!
Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.
If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.
With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.
We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.
Latest News & Industry Trends
The number-one factor for business success is product quality, right?
Here’s a sobering statistic: For a whopping eight out of ten customers...
Contact centers aren’t what they used to be.
In its latest global industry survey, Deloitte notes that contact centers are rapidly evolving into...
How it all started...
Mark Ruggles, CEO of Platform28, is a telecommunications specialist focused on creating cloud contact centers that improve...