Your Customers Are Talking. It's Time to Start Listening.
Your customers don't think in channels—they think in conversations. When someone starts on chat and follows up by phone, they expect you to know who they are and what they need. Platform28's omnichannel platform makes that seamless. Every interaction, every channel, every conversation thread appears in one unified interface. Agents see the complete customer journey at a glance, eliminating the frustrating "can you repeat that?" moments that damage customer relationships and waste everyone's time.
How Omnichannel Can Help
Transform fragmented communication systems into an integrated platform, allowing agents to view all customer interactions simultaneously regardless of channel.
Voice Calls
HD voice quality with intelligent IVR, call recording, and real-time transcription.
Centralized email management with AI-assisted responses and smart routing.
Live Chat
Website chat with chatbot integration, co-browsing, and file sharing.
SMS/MMS
Two-way text messaging with automated notifications and appointment reminders.
Social Media
Monitor and respond to customers on Facebook, Twitter, Instagram, and more.
Video Chat
Face-to-face video support for complex issues and high-touch customer service.
The Omnichannel Advantage
Why unified communication matters for customer experience.
Unified Conversation History
Every interaction across all channels in one place, so agents always have context.
Seamless Channel Switching
Customers can switch from chat to phone without repeating themselves.
Consistent Experience
Same quality of service whether customers reach you by phone, chat, or social.
Platform28 provides an enterprise contact center platform used by commercial organizations and large public-sector agencies, including state human services programs similar to Georgia DHS. These environments handle complex workflows, seasonal call spikes, and strict security requirements. By building Platform28 for these demanding scenarios, we deliver a platform that also works exceptionally well for enterprise customer support teams and other regulated industries.
See omnichannel in action
Get a personalized demo of our unified communication platform.
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