Contact Center Software

Omnichannel Communication

Your customers are talking. It’s time to start listening.
Omnichannel Contact Center Software

Connect With Customers Anytime Anywhere

Phone calls. Webchat. Email. Instant messaging apps. Social media.

Your customers use many channels to get ahold of you.

While it’s important to maintain many communication options for your customers, it’s important not to confuse your agents with too much noise. Communication across all platforms should be centered and simple. The Platform28 Omnichannel Workspace gives your agent everything they need in one place.

With Omnichannel, your agents can see all incoming customer communication at a glance, regardless of the mode of communication.

Omnichannel

How Omnichannel
Can Help

Omnichannel Communication allows you to seamlessly integrate customer queries from various channels into a single easy-to-use, multi-experience platform.

Your employees will no longer have to toggle back and forth between email, messaging apps, phone calls, and webchat popups — all the while wasting time, prolonging interaction times, and lowering customer satisfaction.

With Omnichannel, your agents can see all incoming customer communication at a glance, regardless of the mode of communication.

call-center

What You Get

Seamless Integration
Seamless Integration

Transform disconnected communications systems into an integrated omnichannel customer experience platform.

Omnichannel Flexibility
Flexibility

Give customers stellar service regardless of their preferred mode of communication.

Efficiency
Efficiency

Stop toggling back and forth between different channels and focus instead on getting the job done.

Time Saver
Time Saver

Drastically decrease the duration of customer interactions by streamlining communication.

Advanced Analytics
Advanced Analytics

Get in-depth reports on every step of the customer’s journey, from the initial query to the final resolution.

Happy Customers
Happy Customers

Reduce the workload of your employees, allowing them to focus on improving the customer experience.

Our Clients Speak

We have been working with clients around the world

Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!

asheville
Adam A. Adkins
Service Desk Supervisor
University of North Carolina at Asheville

Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.

georgia
Stephanie Aponte
Director of Governor Kemp's Constituent
Service Team at the State of Georgia

If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.

DOAS
Patricia Johnson-Barber
DOAS Contact Center Manager
Georgia Department of Administrative Services

With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.

Person
A University Customer

We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.

Storage Post
Tom Walker
Director of IT at Storage Post Self Storage

Latest News & Industry Trends

Get Your Omnichannel Demo Today

Connect with your customers on a whole new level with Omnichannel Communication.