Your Customers Are Talking. It's Time to Start Listening.
Customers use multiple channels to contact businesses. Platform28's Omnichannel Workspace consolidates all incoming communication into one unified interface, eliminating the need for agents to toggle between systems.
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How Omnichannel Can Help
Transform fragmented communication systems into an integrated platform, allowing agents to view all customer interactions simultaneously regardless of channel.
Voice Calls
HD voice quality with intelligent IVR, call recording, and real-time transcription.
Centralized email management with AI-assisted responses and smart routing.
Live Chat
Website chat with chatbot integration, co-browsing, and file sharing.
SMS/MMS
Two-way text messaging with automated notifications and appointment reminders.
Social Media
Monitor and respond to customers on Facebook, Twitter, Instagram, and more.
Video Chat
Face-to-face video support for complex issues and high-touch customer service.
The Omnichannel Advantage
Why unified communication matters for customer experience.
Unified Conversation History
Every interaction across all channels in one place, so agents always have context.
Seamless Channel Switching
Customers can switch from chat to phone without repeating themselves.
Consistent Experience
Same quality of service whether customers reach you by phone, chat, or social.
See omnichannel in action
Get a personalized demo of our unified communication platform.