One Window. One Screen. One Omnichannel Workspace.
Your agents shouldn't need five browser tabs and three applications to help a single customer. Yet that's the reality in most contact centers—constant context switching, manual data entry, and frustrated agents piecing together information from disconnected systems. Omnichannel Workspace changes that by bringing everything into one unified desktop.
When a customer calls, their entire history appears instantly: previous conversations across all channels, open tickets, recent orders, and CRM data. Agents spend less time searching and more time helping. The result? Faster handle times, happier customers, and agents who actually enjoy their work because they have the tools to succeed.
The unified agent desktop brings all channels into a single view
Integrate, Eliminate Distractions, Improve Productivity
Synchronize applications, reduce confusion, and enable 24/7 automated support while empowering agents to work faster and more effectively.
Unified Interface
All channels—voice, chat, email, SMS—in a single, intuitive agent desktop.
Customer 360 View
Complete customer history, preferences, and context at a glance.
Knowledge Integration
Instant access to knowledge base articles and suggested responses.
CRM Integration
Embedded CRM data and screen pop for personalized service.
Multi-Interaction Handling
Handle multiple chats and emails simultaneously with easy switching.
Customizable Layout
Agents can arrange and customize their workspace for maximum efficiency.
Ready to try the Omnichannel Workspace?
Start your 21-day free trial. No credit card required.