One Window. One Screen. One Omnichannel Workspace.
Disconnected systems are a chief source of agent disengagement. Platform28 offers an integrated interface enabling agents to manage communication across all channels from one location.
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The unified agent desktop brings all channels into a single view
Integrate, Eliminate Distractions, Improve Productivity
Synchronize applications, reduce confusion, and enable 24/7 automated support while empowering agents to work faster and more effectively.
Unified Interface
All channels—voice, chat, email, SMS—in a single, intuitive agent desktop.
Customer 360 View
Complete customer history, preferences, and context at a glance.
Knowledge Integration
Instant access to knowledge base articles and suggested responses.
CRM Integration
Embedded CRM data and screen pop for personalized service.
Multi-Interaction Handling
Handle multiple chats and emails simultaneously with easy switching.
Customizable Layout
Agents can arrange and customize their workspace for maximum efficiency.
See the Omnichannel Workspace in action
Get a demo of our unified agent desktop.