Connect Your Contact Center to Everything
Your contact center doesn't exist in isolation. It needs to work seamlessly with your CRM, helpdesk, ERP, and dozens of other business systems. Platform28 provides comprehensive REST APIs and webhooks that give developers full control, plus pre-built connectors for popular platforms like Salesforce, ServiceNow, and Zendesk that non-technical teams can configure in minutes. The result is a truly connected contact center where customer data flows freely, agents have context before they even say hello, and every interaction is automatically logged where it belongs.
Integration Capabilities
Everything you need to connect Platform28 to your tech stack.
REST APIs
Comprehensive REST APIs for every platform function with detailed documentation.
Webhooks
Real-time event notifications to trigger workflows in your systems.
Pre-Built Connectors
Ready-to-use integrations with Salesforce, ServiceNow, Zendesk, and more.
Screen Pop
Automatically display customer information when calls arrive.
Custom Workflows
Build automated workflows that span your contact center and business systems.
Secure Data Exchange
Enterprise-grade security for all API communications with OAuth 2.0 support.
Pre-Built Integrations
Connect with your favorite tools in minutes, not months.
See our integrations in action
Get a demo showing how Platform28 connects with your existing tools.