Outbound Call Center Software for High-Performance Sales Teams
Platform28's outbound call center software helps your team make more calls, reach more prospects, and close more deals. Power dialers, CRM integration, and real-time analytics give your reps the tools they need to exceed quota.
Stop Leaving Revenue on the Table
Manual dialing wastes your sales team's most valuable resource: time. Every minute spent waiting for calls to connect, logging activities, or searching for contact information is a minute not spent selling. And without proper tools, even your best reps struggle to maintain the activity levels needed to hit quota.
Platform28's outbound call center software solves these challenges:
- Power Dialer automatically dials the next number when agents become available, eliminating idle time
- Local Presence displays local caller IDs to dramatically increase answer rates
- CRM Integration logs calls automatically and provides full contact context with screen pops
- Real-time Analytics help managers coach reps and optimize campaigns on the fly
- Voicemail Drop lets reps leave professional voicemails with one click and move on immediately
The Hidden Cost of Manual Dialing
- Reps spend only 33% of time actually selling
- Average of 45 seconds wasted per voicemail
- 15-20% of leads never get called
- $1M+ lost revenue per 10 reps annually
Platform28 helps your team sell more, dial less.
Everything Your Sales Team Needs to Succeed
Platform28 combines powerful outbound features with intuitive design. Your reps will be productive from day one.
Power & Predictive Dialer
Automated dialing eliminates manual work. Power dialer for precision, predictive for volume. Agents spend time talking, not waiting.
Learn more →Campaign Management
Create, schedule, and manage multiple campaigns simultaneously. Set priorities, pacing rules, and compliance settings per campaign.
Learn more →CRM Integration
Native integrations with Salesforce, HubSpot, Pipedrive, and 50+ CRMs. Click-to-dial, automatic logging, and real-time sync.
Learn more →Local Presence Dialing
Display local caller ID to increase answer rates. Automatic number rotation and reputation monitoring keep your numbers clean.
Learn more →Call Recording & Coaching
Record all calls for quality assurance and training. Whisper coaching lets managers help reps in real-time without the prospect hearing.
Learn more →Real-time Analytics
Live dashboards show campaign performance, agent activity, and conversion metrics. Identify top performers and optimize in real-time.
Learn more →See Your Team's Potential
Get a personalized demo showing how Platform28 can transform your sales team's productivity and results.
Inbound vs Outbound Call Centers: Understanding the Difference
While some businesses need both capabilities, understanding the distinction helps you optimize each function.
| Characteristic | Outbound Call Center | Inbound Call Center |
|---|---|---|
| Primary Purpose | Initiate calls to prospects/customers | Handle incoming customer inquiries |
| Key Use Cases | Sales, lead generation, collections | Customer support, help desk, order status |
| Success Metrics | Connect rate, conversions, calls/hour | FCR, wait time, CSAT, handle time |
| Agent Skills | Sales techniques, objection handling | Problem-solving, product knowledge |
| Core Technology | Dialers, campaign management, CRM | Intelligent routing, IVR, queuing |
| Customer Expectation | Relevant, non-intrusive contact | Quick resolution of their issue |
Need inbound capabilities too? Platform28 offers a complete inbound call center solution that integrates seamlessly with your outbound operations.
Built for Revenue Teams
Platform28's outbound call center software adapts to your specific sales motion and industry requirements.
Sales Teams
Accelerate your sales pipeline with automated dialing, CRM integration, and intelligent lead prioritization that helps reps focus on the hottest prospects.
- 3x more conversations per day
- Automatic activity logging to CRM
- AI-powered lead scoring
Lead Generation
Scale your prospecting efforts with power dialing and campaign management. Qualify leads faster and route hot prospects to closers immediately.
- High-volume outreach at scale
- Instant lead qualification
- Seamless handoff to sales
Appointment Setting
Book more meetings with efficient dialing and calendar integration. Confirmation calls and reminders reduce no-show rates.
- Direct calendar integration
- Automated confirmations
- Reduced no-show rates
Collections
Compliant outbound calling for accounts receivable. Payment reminders, automated messaging, and disposition tracking streamline collections.
- TCPA/FDCPA compliance built-in
- Payment promise tracking
- Automated follow-up sequences
Outbound Best Practices
Maximize your results with proven strategies from top-performing sales teams.
Strategic Campaign Planning
Segment your contact lists by industry, company size, or past engagement. Create targeted campaigns with messaging that resonates with each segment.
- Define clear campaign objectives and KPIs
- Segment lists for personalized outreach
- A/B test scripts and approaches
- Set realistic daily/weekly targets
Optimal Call Times
Timing matters. Data shows the best times to reach prospects vary by industry and role. Use analytics to identify your sweet spots.
- B2B: Try 8-9 AM and 4-5 PM local time
- Avoid calling during lunch hours
- Test different days of the week
- Respect time zone differences
Script Optimization
Great scripts feel natural, not robotic. Focus on value propositions and open-ended questions that encourage dialogue.
- Lead with value, not features
- Use open-ended questions
- Handle objections with empathy
- Have clear next-step requests
Follow-up Strategy
Most sales happen after the 5th contact. Build systematic follow-up sequences that stay top-of-mind without being annoying.
- 6-8 touch sequence is typical
- Mix calls with emails and LinkedIn
- Space contacts appropriately
- Know when to move on
Results That Drive Revenue
Platform28 customers consistently achieve measurable improvements in their outbound operations.
More Conversations
Power dialing eliminates idle time between calls, dramatically increasing the number of conversations per rep per day.
Higher Connect Rates
Local presence dialing and intelligent call timing increase the percentage of calls that reach a live person.
Better Conversions
CRM integration provides full context on every call. Reps are prepared and conversations are more productive.
Lower Cost Per Acquisition
More efficiency means more results from the same team. Reduce your customer acquisition costs significantly.
Frequently Asked Questions
Common questions about Platform28 outbound call center software.
What is outbound call center software?
Outbound call center software is a platform designed for making proactive calls to prospects and customers. It includes features like auto-dialers, campaign management, CRM integration, and analytics to help sales and marketing teams increase productivity and conversion rates.
What types of dialers does Platform28 offer?
Platform28 offers multiple dialing modes to match your use case: Power Dialer for controlled pacing that dials the next number when an agent becomes available, Predictive Dialer for high-volume campaigns that dials multiple numbers simultaneously, Preview Dialer for complex sales that gives agents time to review contact info before dialing, and Click-to-Dial for CRM-integrated manual outreach.
How does CRM integration work with Platform28?
Platform28 offers native integrations with 50+ CRMs including Salesforce, HubSpot, Pipedrive, and Microsoft Dynamics. Integrations provide click-to-dial from within your CRM, automatic call logging and disposition recording, real-time contact sync, and screen pops showing customer data when calls connect. Custom integrations are available via our API.
What is the difference between inbound and outbound call centers?
Inbound call centers handle incoming customer inquiries—support, questions, orders. Outbound call centers proactively call prospects or customers—sales, lead generation, surveys, collections. Many businesses need both capabilities. Platform28 provides a unified solution that handles both inbound and outbound efficiently, with agents able to blend between modes as needed.
How do I measure outbound call center success?
Key metrics for outbound call centers include: Connect Rate (calls answered vs attempted), Conversion Rate (successful outcomes vs conversations), Calls Per Hour (agent productivity), Average Talk Time, First Call Close Rate, and Cost Per Acquisition. Platform28 provides real-time dashboards tracking all these metrics and more.
What compliance features does Platform28 include?
Platform28 includes comprehensive compliance tools: DNC (Do Not Call) list scrubbing, TCPA compliance with consent tracking, calling hour restrictions by time zone, call recording disclosures, and audit trails for all activities. We also support industry-specific requirements for financial services, healthcare, and collections.
Can I manage multiple campaigns simultaneously?
Yes, Platform28 supports unlimited concurrent campaigns. Each campaign can have its own contact lists, dialing rules, scripts, and agent assignments. Priority settings ensure the right campaigns get the right resources. Real-time dashboards let managers monitor all campaigns from a single view.
What training and support is available?
Platform28 provides comprehensive onboarding including system configuration, CRM integration setup, agent training, and manager dashboard training. Ongoing support includes 24/7 technical support, a knowledge base with video tutorials, regular webinars on best practices, and a dedicated customer success manager for enterprise accounts.
How do I handle voicemail drops efficiently?
Platform28 includes pre-recorded voicemail drop functionality. Agents can leave a professional voicemail with one click and immediately move to the next call. This saves an average of 45 seconds per voicemail and ensures consistent messaging. Analytics track voicemail drop rates and callback rates.
How do I get started with Platform28 outbound call center software?
Getting started is straightforward. Request a demo to see Platform28 in action with your specific use cases. Our team will assess your requirements, design your campaign structure, and configure your integrations. Most customers are live within 2-4 weeks. We also offer a free trial so you can experience the platform before committing.
Ready to accelerate your sales?
Get a personalized demo and see how Platform28 can boost your team's productivity and results.