Contact Center Solutions Built for Government
Serve constituents better while meeting strict compliance requirements. Platform28 powers contact centers for state agencies, local governments, and public institutions across the country.
No credit card required. Response within 1 business hour.
Purpose-Built for Public Sector Needs
Government agencies face unique challenges: compliance requirements, budget constraints, and the expectation of serving every citizen. Platform28 addresses all of them.
FedRAMP & StateRAMP Ready
Cloud infrastructure designed to meet federal and state security requirements with comprehensive compliance documentation.
Constituent Service Excellence
Handle high call volumes during tax season, elections, and emergencies with intelligent routing and self-service options.
Data Security & Privacy
SOC 2 Type II certified with encryption at rest and in transit. Your constituent data stays protected.
24/7 Citizen Access
AI-powered self-service lets constituents get answers anytime, reducing call volumes and improving satisfaction.
Multi-Language Support
Serve diverse populations with IVR and agent support in multiple languages including Spanish, Vietnamese, and more.
Real-Time Reporting
Track call volumes, wait times, and resolution rates with dashboards designed for government accountability requirements.
How Georgia Transformed Constituent Services
The State of Georgia needed to modernize their constituent service operations across multiple agencies while maintaining strict security and compliance standards.
With Platform28, they achieved:
- 40% reduction in average handle time
- 24/7 availability through AI-powered self-service
- Unified reporting across all departments
- Full compliance with state security requirements
Trusted by Government Leaders
"Your leadership and go get em' attitude has by far exceeded my expectations!"
"If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution."
Government-Grade Security & Compliance
We understand that government agencies can't compromise on security. Neither do we.
SOC 2 Type II
Annual audits verify our security controls meet the highest standards.
PCI-DSS Compliant
Secure payment processing for permits, fees, and fines.
HIPAA Ready
Protect citizen health information for public health agencies.
99.999% Uptime
Five-nines reliability ensures constituents can always reach you.
Ready to modernize your agency's contact center?
See how Platform28 can help you serve constituents better while meeting compliance requirements.