Calculate Your Contact Center Savings

See how Platform28 can reduce costs, improve quality, and boost agent productivity. Get instant results - no email required.

Your Current Setup

Current Platform Helps us tailor your comparison

Current Monthly Platform Cost ($) Total monthly spend on your contact center platform

Number of Agents Full-time equivalent agents

Monthly Interactions Calls, chats, emails combined

Average Handle Time (minutes) Current average across all channels

QA Staff for Manual Reviews People doing call scoring today

Fully Loaded Agent Cost ($/year) Salary + benefits + overhead

QA Staff Cost ($/year) Per QA analyst

Enter your numbers and click "Calculate My Savings" to see your potential ROI

70% Reduction in case handling time State Government Agency

100% Calls quality scored with AI vs 2-5% industry average

20K+ Monthly interactions handled Single deployment

$0 Extra for workflow automation Included with Enterprise

Our ROI model is based on real customer results and industry benchmarks:

Handle Time Reduction (25%): Based on actual results from customers using AgentFlow CRM workflow automation and AI-assisted agent guidance.
QA Efficiency: AI scores 100% of calls automatically, reducing need for dedicated QA staff while improving quality coverage from 2-5% to 100%.
First Call Resolution (+15%): Intelligent routing matches customers with the right agent the first time, reducing callbacks and escalations.

These are conservative estimates. Some customers see significantly higher improvements, such as 70% reduction in case handling time.