Secure Contact Center for Financial Services
Handle sensitive financial data with confidence. Platform28 provides PCI-DSS compliant contact center solutions that integrate with your core systems and meet strict regulatory requirements.
No credit card required. Response within 1 business hour.
Built for Financial Services Requirements
From secure payment processing to compliance recording, Platform28 addresses the unique needs of financial institutions.
PCI-DSS Compliant
Process payments and handle sensitive financial data with full PCI-DSS Level 1 compliance and secure payment integrations.
Fraud Detection Support
Route urgent fraud alerts to specialized teams instantly. Integrate with your fraud detection systems for real-time escalation.
Identity Verification
Multi-factor authentication and secure verification workflows to protect customer accounts and meet KYC requirements.
Real-Time Monitoring
Monitor call volumes, wait times, and service levels in real-time to maintain SLAs during market volatility.
Compliance Recording
Record and archive all customer interactions with tamper-proof storage for regulatory compliance and dispute resolution.
Core Banking Integration
Connect with Fiserv, Jack Henry, FIS, and other core banking systems to give agents complete customer context.
Solutions for Every Financial Institution
Whether you're a community credit union or a national bank, Platform28 scales to meet your needs.
Banks & Credit Unions
Account inquiries, loan applications, fraud alerts, and branch support with secure member verification.
Insurance Companies
Claims processing, policy inquiries, and agent support with document management integration.
Investment Firms
Client service, trade support, and compliance-recorded communications for wealth management.
Fintech & Payments
Customer support, transaction disputes, and merchant services with rapid scaling capabilities.
The Security Financial Institutions Demand
Financial services organizations face some of the strictest regulatory requirements. Platform28 is built to exceed them.
- PCI-DSS Level 1 - Highest level of payment card security
- SOC 2 Type II - Verified security controls and processes
- Data encryption - 256-bit AES at rest and TLS 1.3 in transit
- Audit logging - Complete trails for regulatory examination
- Role-based access - Granular permissions and segregation of duties
- Disaster recovery - Geographic redundancy with automated failover
Ready to secure your customer communications?
See how Platform28 helps financial institutions deliver exceptional service while maintaining compliance.