The Right Agents. The Right Time. Every Time.
Intelligent scheduling, real-time queue management, and accurate forecasting—all built into Platform28. Stop juggling spreadsheets and start optimizing your workforce.
No credit card required. Response within 1 business hour.
Agent & Queue Management
Real-time visibility, drag-and-drop assignment, and instant rebalancing across all queues.
All PlansScheduling & Forecasting
AI-powered scheduling, volume forecasting, adherence tracking, and time-off management.
EnterpriseQuality Management
AI call scoring, transcription, sentiment analysis, and coaching workflows.
Professional+ Learn more →See It in Action
Watch how easy it is to manage agents and queues with Platform28's workforce management tools.
Everything You Need to Optimize Staffing
Powerful workforce management tools that work together seamlessly.
Smart Scheduling
AI-powered scheduling that balances agent preferences, skills, and business needs automatically.
Queue Management
Real-time visibility into all queues with drag-and-drop agent assignment and instant rebalancing.
Forecasting
Predict contact volumes with machine learning that improves over time based on your historical data.
Adherence Tracking
Monitor schedule adherence in real-time with automatic alerts when agents go off-schedule.
Shift Bidding
Let agents bid on preferred shifts while ensuring coverage. Improves satisfaction and reduces turnover.
Intraday Management
Respond to real-time changes with tools to adjust schedules, reassign agents, and manage exceptions.
The Platform28 Difference
Traditional WFM
- Expensive add-on module ($30-50/user/month)
- Complex implementation taking months
- Requires dedicated WFM analysts
- Disconnected from your contact center
- Steep learning curve for supervisors
Platform28
- Queue management in all plans
- Works out of the box
- Intuitive enough for any supervisor
- Fully integrated with routing and reporting
- AI handles the complex calculations
Benefits That Impact Your Bottom Line
Workforce management done right drives real business results.
Reduce Overstaffing
Right-size your teams with accurate forecasting and optimized scheduling.
Improve Agent Satisfaction
Give agents more control over their schedules with shift preferences and bidding.
Lower Wait Times
Ensure the right agents are available when customers need them most.
Cut Admin Time
Automate scheduling tasks that used to take hours of manual work.
Boost Adherence
Real-time visibility and alerts keep agents on track throughout the day.
Scale Efficiently
Manage workforce growth without adding supervisory overhead.
Stop Fighting Your Schedule
Managing a contact center workforce shouldn't require a PhD in spreadsheets. Platform28's workforce management tools give you control without the complexity.
With Platform28 WFM you can:
- Build optimized schedules in minutes, not hours
- See real-time queue status and agent availability
- Drag and drop agents between queues instantly
- Get alerts before service levels are impacted
- Let AI handle forecasting and optimization
See workforce management in action
Get a personalized demo showing how Platform28 can optimize your contact center staffing.