Data-Driven Contact Center Decisions
Turn interaction data into actionable insights. Real-time dashboards, AI-powered analytics, and comprehensive reporting to continuously improve performance.
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Analytics Capabilities
Comprehensive analytics to understand and improve every aspect of your contact center.
Real-Time Analytics
Live dashboards showing current performance across all channels and teams.
Historical Reporting
Comprehensive reports on trends, patterns, and long-term performance.
Speech Analytics
AI-powered analysis of call recordings for sentiment and compliance.
Customer Insights
Understand customer behavior, preferences, and satisfaction drivers.
Agent Performance
Individual and team metrics with benchmarking and trend analysis.
Custom Dashboards
Build custom views and reports tailored to your specific needs.
Insights That Drive Improvement
Data without action is just noise. Platform28's analytics are designed to surface the insights that matter and make it easy to act on them.
- Identify bottlenecks and inefficiencies
- Spot training and coaching opportunities
- Understand customer sentiment trends
- Optimize staffing and scheduling
- Track ROI of process improvements
See analytics in action
Get a demo of our reporting and analytics capabilities.