Our Customers

Trusted by 500+ Organizations

From state governments to growing businesses, organizations choose Platform28 for reliable, flexible contact center solutions—and stay for the partnership.

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500+ Organizations Served
20+ Years of Experience
6+ Avg Customer Relationship (years)
99.999% Platform Uptime

Companies That Trust Platform28

AT&T
T-Mobile
State of Georgia
Storage Post

Customer Success Stories

See how organizations across industries are transforming their customer experience with Platform28.

Featured Case Study
Government

State Child Protective Services Intake Center

How a state CPS intake center reduced case handling time by 70% while achieving 100% call quality scoring with AI-driven automation.

70% Faster Case Handling
150 Agents
20K+ Monthly Interactions
100% Calls Scored
Read the full case study →
Government

Multiple state agencies rely on Platform28 to serve millions of Georgia constituents with secure, reliable contact center operations.

"Your leadership and go get em' attitude has by far exceeded my expectations!" Stephanie Aponte Director of Governor Kemp's Constituent Service Team
Key Results:
  • 40% faster resolution
  • 24/7 availability
  • Multi-agency deployment
Retail

Storage Post uses Platform28 to manage customer inquiries across 20+ locations, providing seamless service for reservations and support.

"We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up." Tom Walker Director of IT
Key Results:
  • 8+ year partnership
  • Multi-location support
  • Custom integrations
University of North Carolina Asheville Education

UNC Asheville transformed their service desk operations with Platform28, improving response times and student satisfaction.

"Overall, one of the best vendors I've worked with across multiple industries." Adam A. Adkins Service Desk Supervisor
Key Results:
  • Improved response times
  • Better visibility
  • Streamlined operations

Industries We Serve

Platform28 powers contact centers across diverse industries, each with unique requirements.

Government

10+ organizations

Telecommunications

15+ organizations

Healthcare

20+ organizations

Financial Services

25+ organizations

Education

15+ organizations

Retail & Services

30+ organizations
"If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution."
Patricia Johnson-Barber Contact Center Manager, Georgia DOAS
"We now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers."
IT Director University Customer

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