Platform28

Agent Engagement Matters a Lot

Customers love happy employees. Nothing makes for a better consumer experience than friendly and engaged agents that direct their undivided attention to the individual caller and solve their problems quickly and effectively.

What customers don’t love are disgruntled agents that exude frustration and overwhelm as they try to juggle multiple applications, windows, and tabs at once.

Unfortunately, instead of focusing on the customer’s needs, it’s easy for support agents to get distracted and confused by the very solutions that are supposed to make their life easier.

Improve Agent Engagement
Contact Center Software

Agent Engagement Matters. A Lot.

Customers love happy employees. Nothing makes for a better consumer experience than friendly and engaged agents that direct their undivided attention to the individual caller and solve their problems quickly and effectively.

What customers don’t love are disgruntled agents that exude frustration and overwhelm as they try to juggle multiple applications, windows, and tabs at once.

Unfortunately, instead of focusing on the customer’s needs, it’s easy for support agents to get distracted and confused by the very solutions that are supposed to make their life easier.

Looking for an Effective Way to Improve Agent Engagement?
We Can Help

Platform28’s contact center and software was designed with your needs in mind.

Our innovative solutions use powerful cloud computing and open API integrations to seamlessly integrate human, self-service, and automated interactions across all channels.

The result? Your support agents get to deal with fewer tabs and applications and can focus on what really matters: keeping your customers happy and satisfied.

Effective Way to Improve Agent Engagement

Boost Agent Engagement with Our
Innovative Tools

Improve Communication
Improve Communication
Drastically streamline and improve customer interactions across all channels.
Eliminate Confusion
Eliminate Confusion
Reduce unnecessary noise and complexity, allowing your employees to cut to the chase and address customer issues right away.
Boost Productivity
Boost Productivity
Automate complex processes and minimize your employees’ tasks to increase agent productivity and customer satisfaction.
Educate Agents
Educate Agents
Coach and support your team in real time to boost efficiency, agent engagement, and retention rates.

Bridge The Gap
From Ordinary To Extraordinary

Omnichannel Workspace

  • Our unified agent desktop allows your customer service employees to view and access all critical support tools quickly and easily.
  • All information is displayed within one window on one screen — everything just a single click away.
  • Instead of trying to tackle various disconnected apps, your agents can focus on your customers, providing them with a truly personalized and responsive user experience.
Omnichannel Workspace

Omnichannel Manager

Engage with agents and monitor their work in real-time through our intuitive and user-friendly portal. Provide your frontline employees with timely advice and support to improve customer experience. Train, evaluate, and retain your best people using our dedicated coaching, scoring, and retention tools.

Omnichannel Manager

Analytics & Insight

Use real-time dashboards to view live data, get instantaneous alerts, and make immediate, informed decisions to enhance efficiency and customer experience. Read automated historical reports on employee and consumer behavior to gain in-depth, actionable insights. Effortlessly organize, visualize, and analyze data using our Business Intelligence integration with Google Data Studio.

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Our Clients Speak

We have been working with clients around the world

Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!

asheville
Adam A. Adkins
Service Desk Supervisor
University of North Carolina at Asheville

Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.

georgia
Stephanie Aponte
Director of Governor Kemp’s
Constituent Service Team at the
State of Georgia

If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.

DOAS
Patricia Johnson-Barber
DOAS Contact Center Manager at
Georgia Department of Administrative
Services

With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.

Person
A University Customer

We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.

Storage Post
Tom Walker
Director of IT
Storage Post Self Storage

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Now you can focus on what’s really important, growing your business and making your customers happy.