Agent Engagement Matters. A Lot.
Customers prefer engaged agents. Platform28's contact center software uses cloud computing and open API integrations to seamlessly integrate human, self-service, and automated interactions across all channels.
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Improve Communication, Eliminate Confusion, Boost Productivity
Support solutions shouldn't confuse agents. We reduce application clutter so agents can focus on customers.
Unified Agent Desktop
Single interface for all channels, customer data, and tools agents need.
Real-Time Guidance
AI-powered suggestions and knowledge base articles during conversations.
Quality Monitoring
Automated quality scoring and coaching opportunities for every interaction.
Performance Dashboards
Real-time metrics and gamification to drive agent performance.
Workforce Management
Scheduling, forecasting, and adherence tracking for optimal staffing.
Training & Coaching
Built-in training tools and coaching workflows to develop agent skills.
Better Agent Experience = Better Customer Experience
Agent turnover is one of the biggest challenges in contact centers. Platform28 helps you keep your best agents by making their jobs easier and more rewarding.
Our agent engagement tools provide:
- Streamlined workflows that reduce repetitive tasks
- Real-time assistance that builds confidence
- Clear performance metrics and growth paths
- Recognition and gamification to celebrate success
See agent engagement tools in action
Get a demo showing how Platform28 empowers agents to succeed.