Contact Center Software

Intelligent Routing

The fastest way to move customers
from doubt to clarity.
Intelligent Routing

We Know Your
Customers

Your customers have questions and they need answers now.

When they interact with your contact center representatives or through self-service channels, they expect to have their problems solved right away.

Not in ten minutes, not even five.

Intelligent Routing automatically connects customers to the appropriate location, resource, agent or automation, providing immediate answers to questions.

tech built for humans

What is Intelligent
Routing?

With Intelligent Routing, you can guide your customers from point A to point B quickly, seamlessly, and effectively.

Our smart routing technology allows for greater understanding of your customers needs and automatically directs them to a resource best qualified to solve their problem, whether it be a live agent or self service automation.

This saves time for both your agents and your customer, which inevitably, results in greater customer satisfaction.

Intelligent Routing

What You Get

Intelligent Routing
No Repeat Questions

Intelligent Routing automatically connects customers to the appropriate resource, agent or automation, providing immediate answers to questions.

Flex With Call Influx
Flex With Call Influx

No matter if its one call or thousands, our solution can flex to get the job done.

Less Stress
Less Stress

Your employees benefit from a lighter workload, fewer angry customers, and more meaningful interactions.

Efficiency & Cost Effectiveness
Efficiency & Cost Effectiveness

Staff just the right amount of employees and make the best use of their time.

Happy Customers
Happy Customers

Thanks to quick, helpful, and painless interactions with customer service automation.

Real Solutions
Real Solutions

Solve your customers’ issues. Give your employees problems they can really sink their teeth into. Let automation handle the rest.

Our Clients Speak

We have been working with clients around the world

Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!

ashevillesquare
Adam A. Adkins
Service Desk Supervisor
University of North Carolina at Asheville

Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.

georgia
Stephanie Aponte
Director of Governor Kemp's Constituent
Service Team at the State of Georgia

If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.

DOAS
Patricia Johnson-Barber
DOAS Contact Center Manager
Georgia Department of Administrative Services

With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.

Person-img
A University Customer

We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.

Storage Post
Tom Walker
Director of IT at Storage Post Self Storage

Latest News & Industry Trends

Get Your Intelligent Routing Demo Today

Intelligent routing gets customers to the right place at the right time — fewer hangups, faster resolution.