Pricing That Makes Sense
No surprises. No hidden fees. Just straightforward pricing with everything you need to succeed—including dedicated support and implementation assistance.
Most contact center vendors bury their real costs behind add-on fees, implementation charges, and support tiers. We do things differently. Platform28 pricing includes everything you need: dedicated Customer Success Management, full implementation support, training, and 24/7 phone and email support. No surprise invoices six months in.
Choose between named user pricing (each agent gets their own license) or concurrent user pricing (pay for simultaneous logins—ideal for shift-based operations). Either way, you get the same features, the same support, and the same commitment to your success.
Essential
Core contact center features for growing teams
- Voice and Email
- IVR
- Omnichannel Routing (ACD)
- Omnichannel Workspace
- Interaction Recordings
- Realtime Dashboards
- Historical Reports
Professional
Advanced features for optimized operations
- Everything in Essential, plus:
- Web Chat
- Callbacks
- AI Chat Bots
- APIs
- CRM Screen Pop
- Quality Management
Enterprise
Full platform for large-scale operations
- Everything in Professional, plus:
- AgentFlow
- Scheduling & Forecasting
- Time-off Request Management
- SMS/Text Messaging
- Social Media Channels
- PCI-Compliant Payments
- Speech Analytics
- Agent Guidance
- Google Data Studio
- Custom Integrations
Minimum commitment: $1,500/month post-implementation
All plans include: Phone and email support, ongoing product consultation, implementation assistance
Custom pricing available for complex integrations and enterprise requirements
Add-On Services
Cloud PBX
Full business phone system with desk phones, mobile apps, and unified communications.
Custom pricingAgent Guidance
AI-powered real-time coaching and next-best-action suggestions for agents.
Custom pricingSwitching from a Big CCaaS Provider?
Use our interactive ROI calculator to see exactly how much you'd save switching from Genesys, Five9, NICE, or Talkdesk.
See How We Compare
Platform28 delivers enterprise features at a fraction of the cost of the big players.
Need a custom quote?
Contact us for enterprise pricing, volume discounts, or custom requirements.