Pricing Designed for Unlimited
Flexibility and Value

Choose Your Plan

  • Named
  • Concurrent
Cloud CX Platform
Essential
$55

Per Month

Per Named User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
$65

Per Month

Per Named User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
$80

Per Month

Per Named User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
$70

Per Month

Per Concurrent User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
$85

Per Month

Per Concurrent User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
$100

Per Month

Per Concurrent User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
$70

Per Month

Per Named User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
$82

Per Month

Per Named User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
$101

Per Month

Per Named User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
$88

Per Month

Per Concurrent User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
$107

Per Month

Per Concurrent User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
$126

Per Month

Per Concurrent User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting

 

Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
47 €

Per Month

Per Named User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
56 €

Per Month

Per Named User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
69 €

Per Month

Per Named User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
60 €

Per Month

Per Concurrent User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
73 €

Per Month

Per Concurrent User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
86 €

Per Month

Per Concurrent User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
£40

Per Month

Per Named User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
£48

Per Month

Per Named User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
£59

Per Month

Per Named User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Cloud CX Platform
Essential
£51

Per Month

Per Concurrent User

Includes:
  • Voice and Email
  • IVR
  • Omnichannel Routing (ACD)
  • Omnichannel Workspace
  • Interaction Recordings
  • Realtime Dashboards
  • Historical Reports
Cloud CX Platform
Professional Most Popular
£62

Per Month

Per Concurrent User

Everything in Essential Plus
  • Web Chat
  • Callback
  • AI Bot Connector
  • QA Management
  • All APIs
  • Surveys
Cloud CX Platform
Enterprise
£73

Per Month

Per Concurrent User

Everything in Professional Plus
  • SMS and Social
  • Shopping Cart
  • PCI Payments
  • Google Data Studio Reporting
Cloud CX Platform
Custom Built

If you need a more complex integration, we can help.

Talk to our experts about a comprehensive solution that integrates Platform28 with your on-premises or cloud software products.

Add Ons

Add On
Cloud PBX
$15
/ Month USD
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
$20
/ Month USD
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
$15
/ Month USD
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
$20
/ Month USD
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
$19
/ Month CAD
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
$25
/ Month CAD
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
$19
/ Month CAD
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
$25
/ Month CAD
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
13 €
/ Month EUR
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
17 €
/ Month EUR
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
13 €
/ Month EUR
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
17 €
/ Month EUR
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
£11
/ Month GBP
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
£15
/ Month GBP
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Add Ons

Add On
Cloud PBX
£11
/ Month GBP
  • Auto Attendants
  • Voice Mail
  • Scalable
  • Call Recording
  • Follow Me
  • Easy to Manage
Add On
Agent Guidance
£15
/ Month GBP
  • Create interactive decision trees
  • Resolve complex customer issues.
  • Train agents faster
  • Integrate with CRMs
  • Increase customer satisfaction

Plan Comparison Details

Essentials

Professional

Enterprise

Named user per month

Concurrent user per month

$55 USD

$70 USD

$65 USD

$85 USD

$80 USD

$100 USD

Named user per month

Concurrent user per month

$70 CAD

$88 CAD

$82 CAD

$107 CAD

$101 CAD

$126 CAD

Named user per month

Concurrent user per month

47 €

60 €

56 €

73 €

69 €

86 €

Named user per month

Concurrent user per month

£40

£51

£48

£62

£59

£73

Inbound self-service call flows
Speech-enabled IVR
PCI Compliant payment processing
Queue Callbacks
Microsoft Azure Bot Service integration (voicebots + chatbots)
Google Dialogflow integration (voicebots + chatbots)
Amazon Lex integration (voicebots + chatbots)
Inbound and Outbound Voice
Email
Web Chat
SMS
Messaging Apps
Omnichannel Routing (ACD)
Transition seemlesly between channels
Supports Agent Scripting
Embedded softphone
Real-time agent and contact center dashboards
Framework for interaction push and pull of any work item
Contact profile and interaction history
Agent QA features including silent monitoring and whisper coaching.
Monitor in-progress interactions
Interaction recodings
Screen recordings
Customer surveys
Quality assurance speech and text analytics
Evaluation scorecards
Google Data Studio integration
Canned reports
Performance dashboards
Ability to combine off-platform data sources
Ongoing product consultation
Training webinars
Phone and email support
Dedicated relationship manager
Personalized training sessions

Named user per month

Concurrent user per month

Essentials

$55 USD

$70 USD

Professional

$65 USD

$85 USD

Enterprise

$80 USD

$100 USD

Named user per month

Concurrent user per month

Essentials

$70 CAD

$88 CAD

Professional

$82 CAD

$107 CAD

Enterprise

$101 CAD

$126 CAD

Named user per month

Concurrent user per month

Essentials

47 €

60 €

Professional

56 €

73 €

Enterprise

69 €

86 €

Named user per month

Concurrent user per month

Essentials

£40

£51

Professional

£48

£62

Enterprise

£59

£73

Inbound self-service call flows

Essentials

Professional

Enterprise

Speech-enabled IVR

Essentials

Professional

Enterprise

PCI Compliant payment processing

Essentials

Professional

Enterprise

Queue Callbacks

Essentials

Professional

Enterprise

Microsoft Azure Bot Service integration (voicebots + chatbots)

Essentials

Professional

Enterprise

Google Dialogflow integration (voicebots + chatbots)

Essentials

Professional

Enterprise

Amazon Lex integration (voicebots + chatbots)

Essentials

Professional

Enterprise

Inbound and Outbound Voice

Essentials

Professional

Enterprise

Email

Essentials

Professional

Enterprise

Web Chat

Essentials

Professional

Enterprise

SMS

Essentials

Professional

Enterprise

Messaging Apps

Essentials

Professional

Enterprise

Omnichannel Routing (ACD)

Essentials

Professional

Enterprise

Transition seemlesly between channels

Essentials

Professional

Enterprise

Supports Agent Scripting

Essentials

Professional

Enterprise

Embedded softphone

Essentials

Professional

Enterprise

Real-time agent and contact center dashboards

Essentials

Professional

Enterprise

Framework for interaction push and pull of any work item

Essentials

Professional

Enterprise

Contact profile and interaction history

Essentials

Professional

Enterprise

Agent QA features including silent monitoring and whisper coaching.

Essentials

Professional

Enterprise

Monitor in-progress interactions

Essentials

Professional

Enterprise

Interaction recodings

Essentials

Professional

Enterprise

Screen recordings

Essentials

Professional

Enterprise

Customer surveys

Essentials

Professional

Enterprise

Quality assurance speech and text analytics

Essentials

Professional

Enterprise

Evaluation scorecards

Essentials

Professional

Enterprise

Google Data Studio integration

Essentials

Professional

Enterprise

Canned reports

Essentials

Professional

Enterprise

Performance dashboards

Essentials

Professional

Enterprise

Ability to combine off-platform data sources

Essentials

Professional

Enterprise

Ongoing product consultation

Essentials

Professional

Enterprise

Training webinars

Essentials

Professional

Enterprise

Phone and email support

Essentials

Professional

Enterprise

Dedicated relationship manager

Essentials

Professional

Enterprise

Personalized training sessions

Essentials

Professional

Enterprise

Essentials

Professional

Enterprise

Named user per month

Concurrent user per month
*usage sold separately

$55 USD

$70 USD

$65 USD

$85 USD

$80 USD

$100 USD

Named user per month

Concurrent user per month

$70 CAD

$88 CAD

$82 CAD

$107 CAD

$101 CAD

$126 CAD

Named user per month

Concurrent user per month

47 €

60 €

56 €

73 €

69 €

86 €

Named user per month

Concurrent user per month

£40

£51

£48

£62

£59

£73

Inbound self-service call flows
Speech-enabled IVR
PCI Compliant payment processing
Queue Callbacks
Microsoft Azure Bot Service integration (voicebots + chatbots)
Google Dialogflow integration (voicebots + chatbots)
Amazon Lex integration (voicebots + chatbots)
Inbound and Outbound Voice
Email
Web Chat
SMS
Messaging Apps
Omnichannel Routing (ACD)
Transition seemlesly between channels
Supports Agent Scripting
Embedded softphone
Real-time agent and contact center dashboards
Framework for interaction push and pull of any work item
Contact profile and interaction history
Agent QA features including silent monitoring and whisper coaching.
Monitor in-progress interactions
Interaction recodings
Screen recordings
Customer surveys
Quality assurance speech and text analytics
Evaluation scorecards
Google Data Studio integration
Canned reports
Performance dashboards
Ability to combine off-platform data sources
Ongoing product consultation
Training webinars
Phone and email support
Dedicated relationship manager
Personalized training sessions

Named user per month

Concurrent user per month
*usage sold separately

Essentials

$55 USD

$70 USD

Professional

$65 USD

$85 USD

Enterprise

$80 USD

$100 USD

Named user per month

Concurrent user per month

Essentials

$70 CAD

$88 CAD

Professional

$82 CAD

$107 CAD

Enterprise

$101 CAD

$126 CAD

Named user per month

Concurrent user per month

Essentials

47 €

60 €

Professional

56 €

73 €

Enterprise

69 €

86 €

Named user per month

Concurrent user per month

Essentials

£40

£51

Professional

£48

£62

Enterprise

£59

£73

Inbound self-service call flows

Essentials

Professional

Enterprise

Speech-enabled IVR

Essentials

Professional

Enterprise

PCI Compliant payment processing

Essentials

Professional

Enterprise

Queue Callbacks

Essentials

Professional

Enterprise

Microsoft Azure Bot Service integration (voicebots + chatbots)

Essentials

Professional

Enterprise

Google Dialogflow integration (voicebots + chatbots)

Essentials

Professional

Enterprise

Amazon Lex integration (voicebots + chatbots)

Essentials

Professional

Enterprise

Inbound and Outbound Voice

Essentials

Professional

Enterprise

Email

Essentials

Professional

Enterprise

Web Chat

Essentials

Professional

Enterprise

SMS

Essentials

Professional

Enterprise

Messaging Apps

Essentials

Professional

Enterprise

Omnichannel Routing (ACD)

Essentials

Professional

Enterprise

Transition seemlesly between channels

Essentials

Professional

Enterprise

Supports Agent Scripting

Essentials

Professional

Enterprise

Embedded softphone

Essentials

Professional

Enterprise

Real-time agent and contact center dashboards

Essentials

Professional

Enterprise

Framework for interaction push and pull of any work item

Essentials

Professional

Enterprise

Contact profile and interaction history

Essentials

Professional

Enterprise

Agent QA features including silent monitoring and whisper coaching.

Essentials

Professional

Enterprise

Monitor in-progress interactions

Essentials

Professional

Enterprise

Interaction recodings

Essentials

Professional

Enterprise

Screen recordings

Essentials

Professional

Enterprise

Customer surveys

Essentials

Professional

Enterprise

Quality assurance speech and text analytics

Essentials

Professional

Enterprise

Evaluation scorecards

Essentials

Professional

Enterprise

Google Data Studio integration

Essentials

Professional

Enterprise

Canned reports

Essentials

Professional

Enterprise

Performance dashboards

Essentials

Professional

Enterprise

Ability to combine off-platform data sources

Essentials

Professional

Enterprise

Ongoing product consultation

Essentials

Professional

Enterprise

Training webinars

Essentials

Professional

Enterprise

Phone and email support

Essentials

Professional

Enterprise

Dedicated relationship manager

Essentials

Professional

Enterprise

Personalized training sessions

Essentials

Professional

Enterprise

3 Reasons to Choose
Platform28

Flexibility & Transparency

Flexibility & Transparency

You can quickly and easily upgrade to a higher tier or purchase add-ons as your business grows. Alternatively, we can create your very own custom plan to meet your unique needs.

Sensible Pricing

Sensible Pricing

At Platform28, we believe that great solutions shouldn’t cost a fortune. Our plans start at as little as $50 a month, allowing you to maximize your ROI without stretching your budget.

Ease of Use

Ease of Use

Rival solutions require you to hire costly developers to maintain your contact center platform. With Platform28, we take care of it all, from integrating our CX technology to creating new reports and adding users — all for a fraction of the price.

Frequently Asked Questions

How are users counted, as named or concurrent?

You can select either named user licenses or concurrent licenses. In our named licensing model you’re charged for each named during a billing period. In our concurrent licensing model, you’re charged for the maximum number of concurrent (simultaneous) users during a billing period. Most customers prefer a concurrent licensing model.

Does support cost extra?

No, support doesn’t cost extra.

What is the onboarding period?

When implementing Platform28, we provide an “onboarding period” for training and configuring the platform before your subscription begins. Your subscription term begins immediately after your onboarding phase ends.

How do you protect customer data?

We combine enterprise-class security features with comprehensive audits of our to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.

What resources are available to ensure I am getting the most out of Platform28?

Customers on any Platform28 CX plan have access to online, email, and phone support.  Additionally, prescriptive guidance and on-demand training are also available to ensure your team's success.

When does my Platform28 Cloud CX subscription start?

Your Platform28 CX plan subscription begins after the onboarding period.

Does Platform28 integrate with other applications and systems?

We have pre-built apps and integrations. Additionally you can also build almost anything you want on top of Platform28 via our API.

Does Platform28 have a minimum monthly commitment?

After the implementation period the Platform28 CX platform has a minimum commitment of $1,500 per month.

More Questions?

You can reach out to our global support team. We're here to help.

Contact Us

Get Started Today

Now you can focus on what’s really important, growing your business and making your customers happy.