Omnichannel Manager: Your Agents at Their Best
Your agents are your frontline warriors. Employee management directly impacts customer perception and business success. Track performance, generate reports, and create a happy company culture.
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Track, Report, Rate, and Manage
Measure performance metrics, generate actionable reports, rate agents with standardized scorecards, and engage employees to improve customer experience.
Real-Time Dashboards
Live visibility into queue status, agent performance, and service levels.
Team Management
Monitor agent status, manage skills, and adjust assignments in real time.
Schedule Adherence
Track schedule compliance and manage real-time exceptions.
SLA Monitoring
Automated alerts when service levels are at risk.
Agent Assist
Silent monitor, whisper coaching, and barge-in capabilities.
Reporting
Comprehensive historical reports and data exports.
See supervisor tools in action
Get a demo of our management and monitoring capabilities.