Platform28 vs Genesys Cloud
Looking for a Genesys alternative? See how Platform28 delivers enterprise contact center capabilities at significantly lower cost—with better support.
Side-by-Side Comparison
See how Platform28 stacks up against Genesys Cloud on the metrics that matter.
| Category | Platform28 | Genesys Cloud |
|---|---|---|
| Pricing Save 27-60% compared to Genesys Cloud | $55-90/user/month Better Value | $75-240/user/month |
| Minimum Commitment Lower barrier to entry | $1,500/month Better Value | $2,000/month |
| Uptime SLA Better reliability guarantee | 99.999% Better Value | 99.996% |
| Implementation Full support included in pricing | Dedicated team included Better Value | Professional services extra |
| Customer Success Personal support regardless of size | Named CSM for all customers Better Value | Varies by tier |
| Contract Flexibility Options that fit your needs | Flexible terms Better Value | Annual commitment typical |
| Workflow Automation No extra cost for Enterprise | Built-in AgentFlow Better Value | Requires third-party tools |
| Quality Management 100% interaction coverage vs manual sampling | AI scoring in Professional ($65) Better Value | Requires CX 3 tier ($155+) |
Why Organizations Switch to Platform28
Companies move from Genesys to Platform28 for these key reasons.
Significant Cost Savings
Platform28 delivers enterprise-grade features at 27-60% lower cost than Genesys Cloud. Our transparent pricing means no surprise fees or complex tiers.
True Partnership
While large vendors treat you like a number, Platform28 provides a dedicated Customer Success Manager who knows your business. Our average customer relationship is 6+ years.
Better Reliability
Our 99.999% uptime SLA beats Genesys at 99.996%. That difference means hours less downtime per year for your contact center.
Faster Innovation
We build our entire platform in-house. No waiting on third-party roadmaps. When you need a feature, we can deliver it—often in weeks, not quarters.
Calculate Your Savings
Most organizations save 30-50% when switching from Genesys to Platform28. With our transparent pricing and included implementation support, the total cost difference can be even greater.
Same Capabilities, Better Value
Platform28 matches Genesys Cloud feature-for-feature on the capabilities that matter most.
Voice & Telephony
- Inbound/Outbound calling
- IVR with visual flow builder
- Skills-based routing
- Call recording & monitoring
- Voicemail & callbacks
Digital Channels
- Email routing & response
- Web chat
- SMS messaging
- Social media integration
- Chatbots & AI
Workforce & Analytics
- Real-time dashboards
- Historical reporting
- AI Quality Management
- Workforce scheduling
- Speech analytics
Integration & Security
- Open APIs
- CRM integrations
- SSO support
- PCI-DSS Certified
- End-to-End Encryption
Frequently Asked Questions
Common questions about Genesys alternatives and Platform28.
What is the best Genesys Cloud alternative?
Platform28 is one of the best Genesys Cloud alternatives for organizations seeking enterprise contact center capabilities at lower cost. Platform28 costs 27-60% less than Genesys Cloud ($55-90/user vs $75-240/user), offers a better uptime SLA (99.999% vs 99.996%), and includes implementation support and dedicated customer success management at no extra cost. Platform28 also includes AgentFlow workflow automation built-in, while Genesys requires third-party tools.
How does Platform28 pricing compare to Genesys Cloud?
Platform28 is significantly less expensive than Genesys Cloud. Platform28 Essential starts at $55/user/month compared to Genesys Cloud CX 1 at $75/user. Platform28 Enterprise at $90/user includes features that require Genesys CX 3 tier at $155+/user. Platform28's minimum commitment is $1,500/month vs Genesys's $2,000/month. Organizations switching from Genesys to Platform28 typically save 27-60% on their contact center platform costs.
Does Platform28 have the same features as Genesys Cloud?
Yes, Platform28 offers comparable features to Genesys Cloud including omnichannel routing (voice, email, chat, SMS, social), AI-powered IVR and chatbots, workforce management, quality management with AI scoring, real-time analytics, and CRM integrations. Platform28 actually includes some features at lower tiers that Genesys reserves for premium plans, such as AI quality management and workflow automation.
Is Platform28 reliable enough to replace Genesys?
Yes, Platform28 is actually more reliable than Genesys Cloud by SLA comparison. Platform28 guarantees 99.999% uptime (five nines) compared to Genesys Cloud's 99.996%. Platform28 has been in business since 2001 with 20+ years of proven reliability, and runs on redundant AWS and Google Cloud infrastructure. Over 500 organizations trust Platform28 including government agencies and healthcare systems.
Why do companies switch from Genesys to Platform28?
Companies switch from Genesys to Platform28 for several reasons: 1) Significant cost savings (27-60% lower), 2) Better customer support with a dedicated Customer Success Manager included for all customers, 3) Simpler implementation without expensive professional services, 4) More flexibility with shorter contract terms, 5) Built-in workflow automation (AgentFlow) without third-party tools, and 6) Faster feature development since Platform28 builds everything in-house.
Compare Other Providers
Looking for more details? See our Genesys alternative landing page for a comprehensive overview.
Ready to see the Platform28 difference?
Get a personalized demo and see why organizations choose Platform28 over Genesys.