A Purpose-Built Vonage Alternative
Vonage Contact Center shines with Salesforce—but if you need pure CCaaS, Platform28 delivers better value with 99.999% uptime, full WFM, and AI quality included.
Why Companies Consider Alternatives to Vonage
If any of these sound familiar, Platform28 may be a better fit.
Platform28 vs Vonage: Feature Comparison
See how these two AI-focused platforms compare.
| Category | Platform28 | Vonage |
|---|---|---|
| AI Capabilities Platform28 has deeper AI quality management | 100% interaction scoring, coaching Advantage | Conversation Analyzer, Virtual Agent |
| Pricing Platform28 more cost-effective | $55-90/user/month Advantage | $85-150+/user/month |
| Salesforce Integration Vonage excels at Salesforce integration | Native integration included | Deep Salesforce-native option Advantage |
| Uptime SLA Platform28 has better reliability | 99.999% Advantage | 99.99% |
| Omnichannel Both offer omnichannel capabilities | Voice, Email, Chat, SMS, Social | Voice, Chat, SMS, Video |
| Workforce Management Platform28 includes full WFM | Full WFM suite included Advantage | Basic WFM, advanced is add-on |
| Compliance Platform28 stronger for government | PCI-DSS, HIPAA, FedRAMP ready Advantage | PCI-DSS, HIPAA, SOC2, GDPR |
| APIs & Customization Vonage has broader API ecosystem | Open APIs, integrations | Extensive Communications APIs Advantage |
| Implementation Platform28 faster to deploy | Weeks to deploy Advantage | Can be complex for full CCaaS |
| Customer Success Dedicated support included | Named CSM for all customers Advantage | Support varies by plan |
Why Companies Choose Platform28
When you need enterprise AI without enterprise pricing.
Purpose-Built Contact Center
Vonage Contact Center grew from UCaaS and APIs. Platform28 is built from the ground up as a contact center, with deeper quality management and WFM capabilities.
Better Value Without Salesforce
Vonage Contact Center shines with Salesforce integration. If you don't use Salesforce, Platform28 offers better value with full features at lower cost.
Full Workforce Management
Vonage offers basic WFM with advanced features as add-ons. Platform28 includes full WFM: forecasting, adherence tracking, and scheduling at no extra cost.
FedRAMP Ready
For government and highly regulated industries, Platform28 is FedRAMP ready. Vonage focuses on commercial compliance (SOC2, PCI, HIPAA, GDPR).
The True Cost of Vonage Contact Center
Vonage Contact Center costs add up quickly:
- Essential (basic contact center) $85/user/month
- Premier (advanced features) $120/user/month
- Enterprise (full platform) $150+/user/month
- Workforce Management Add-on pricing
- Advanced Analytics Add-on pricing
Platform28 Professional at $65/user includes AI quality scoring, full WFM, and dedicated support—saving $55+/user vs Vonage Premier.
Calculate Your SavingsEnterprise AI Capabilities Included
All the AI features you need, without Premium pricing.
Voice & Telephony
- Inbound/Outbound calling
- IVR with visual flow builder
- Skills-based routing
- Call recording & monitoring
- Voicemail & callbacks
- Power dialer
Omnichannel
- Email routing & response
- Web chat
- SMS messaging
- Social media integration
- AI chatbots
- Unified agent desktop
AI & Quality Included
- 100% call scoring
- Sentiment analysis
- Speech analytics
- Automated coaching
- Compliance monitoring
- AI call summaries
Workforce Included
- Agent scheduling
- Volume forecasting
- Adherence tracking
- Real-time dashboards
- Historical reporting
- Custom analytics
Seamless Migration from Vonage
Our team handles the complexity so your agents see minimal disruption.
Assessment
We map your current Vonage configuration and workflows.
Configuration
Replicate IVR flows, routing rules, and integrations.
Training
Hands-on training for agents, supervisors, and admins.
Go Live
Parallel running ensures zero disruption to operations.
Frequently Asked Questions
Common questions about Vonage alternatives and Platform28.
What is the best Vonage Contact Center alternative?
Platform28 is an excellent Vonage Contact Center alternative for organizations that need enterprise contact center capabilities without Salesforce dependency. Platform28 offers 100% AI interaction scoring included at Professional tier ($65/user), 99.999% uptime SLA, full workforce management included, and FedRAMP readiness for government customers.
How does Platform28 compare to Vonage Contact Center?
Platform28 and Vonage Contact Center differ in approach: 1) Platform28 is purpose-built CCaaS, Vonage evolved from UCaaS/APIs, 2) Platform28 has 99.999% uptime vs Vonage's 99.99%, 3) Platform28 includes full WFM (Vonage offers WFM as add-on), 4) Platform28 is FedRAMP ready. Choose Vonage for deep Salesforce integration or extensive API needs; choose Platform28 for pure contact center focus.
Is Vonage or Platform28 better for enterprise contact centers?
For enterprise contact centers not dependent on Salesforce, Platform28 typically offers better value. Vonage Contact Center excels at Salesforce integration but can be complex and expensive for full CCaaS. Platform28 offers comprehensive AI quality management at $65-90/user with full WFM included and FedRAMP compliance for government.
What are the hidden costs of Vonage Contact Center?
Vonage Contact Center hidden costs include: 1) Advanced analytics and AI features require higher tiers, 2) Workforce management is an add-on, 3) API usage can add variable costs, 4) Full feature set requires enterprise pricing, 5) Implementation complexity for non-Salesforce environments. Platform28 offers transparent pricing with AI, WFM, and dedicated support included.
How does Vonage pricing compare to Platform28?
Vonage Contact Center: Essential ($85/user), Premier ($120/user), Enterprise (custom pricing $150+). Platform28: Essential ($55/user), Professional ($65/user), Enterprise ($90/user). Platform28 includes full WFM and AI quality scoring at all tiers, while Vonage charges extra for advanced features.
Ready for purpose-built contact center?
See why companies choose Platform28 when they need full CCaaS without Salesforce dependency.