A Purpose-Built 8x8 Alternative
8x8 X Series bundles UCaaS and contact center. Platform28 focuses on contact center excellence—with AI quality management, simpler pricing, and lower total cost.
Why Companies Switch from 8x8
If any of these sound familiar, you might need a purpose-built contact center.
Platform28 vs 8x8: Feature Comparison
See how a purpose-built contact center compares to a UCaaS+CCaaS bundle.
| Category | Platform28 | 8x8 |
|---|---|---|
| Architecture Built for contact center, not added on | Purpose-built contact center Advantage | UCaaS + CCaaS integration |
| Pricing Model Transparent pricing, everything included | $55-90/user/month all-inclusive Advantage | $85-175/user/month for X6/X8 |
| AI Quality Management No extra cost for full AI QM | 100% automated scoring included Advantage | Conversation IQ add-on |
| Uptime SLA Both offer enterprise-grade reliability | 99.999% | 99.999% |
| Global Coverage 8x8 has stronger global presence | North America focused | Global PSTN in 55+ countries Advantage |
| Implementation Faster time to value | Weeks to deploy Advantage | Weeks to months |
| Compliance Both enterprise compliant | PCI-DSS, HIPAA, FedRAMP ready | PCI-DSS, HIPAA, GDPR |
| Customer Success Dedicated support included | Named CSM for all customers Advantage | Support varies by tier |
| Workforce Management Platform28 includes it standard | Full WFM suite included Advantage | WFM available |
| Video/Meetings 8x8 includes UCaaS video | Contact center focused | Full video meetings platform Advantage |
Why Companies Choose Platform28
When you need contact center excellence, not a bundled UCaaS solution.
Simpler, Transparent Pricing
8x8's X Series plans can be confusing—X2, X4, X6, X8, with different features unlocked at each tier. Platform28 offers transparent per-seat pricing with enterprise features included.
AI Quality Management Built-In
8x8's Conversation IQ is a separate purchase. Platform28's AI scores 100% of interactions automatically—included in Professional tier and above.
Lower Total Cost of Ownership
8x8 X6 and X8 plans can reach $85-175/user. Platform28 delivers enterprise contact center capabilities at $55-90/user with everything included.
Contact Center First
8x8 started as UCaaS and added contact center features over time. Platform28 was built from the ground up for contact center operations.
The True Cost of 8x8 Contact Center
8x8's X Series pricing can add up quickly when you need contact center:
- X6 Contact Center tier $85-115/user/month
- X8 Advanced Contact Center $140-175/user/month
- Conversation IQ (AI) Additional pricing
- Advanced analytics Add-on pricing
- Premium support Higher tier required
Platform28 delivers comparable contact center capabilities at $55-90/user with AI, WFM, and dedicated support included.
Calculate Your SavingsPurpose-Built Contact Center Capabilities
Everything you need for enterprise contact center operations, without the UCaaS bundle.
Voice & Telephony
- Inbound/Outbound calling
- IVR with visual flow builder
- Skills-based routing
- Call recording & monitoring
- Voicemail & callbacks
- Power dialer
Omnichannel
- Email routing & response
- Web chat
- SMS messaging
- Social media integration
- AI chatbots
- Unified agent desktop
AI & Quality Included
- 100% call scoring
- Sentiment analysis
- Speech analytics
- Automated coaching
- Compliance monitoring
- AI call summaries
Workforce Included
- Agent scheduling
- Volume forecasting
- Adherence tracking
- Real-time dashboards
- Historical reporting
- Custom analytics
Seamless Migration from 8x8
Our team handles the complexity so your agents see minimal disruption.
Assessment
We map your current 8x8 configuration and integrations.
Configuration
Replicate IVR flows, routing rules, and CRM integrations.
Training
Hands-on training for agents, supervisors, and admins.
Go Live
Parallel running ensures zero disruption to operations.
Frequently Asked Questions
Common questions about 8x8 alternatives and Platform28.
What is the best 8x8 alternative for contact centers?
Platform28 is an excellent 8x8 alternative for organizations that need a purpose-built contact center platform without paying for UCaaS features they don't use. Platform28 offers AI quality management included (vs 8x8 Conversation IQ add-on), simpler all-inclusive pricing ($55-90/user vs $85-175 for X6/X8), and dedicated customer success for all customers.
How does Platform28 compare to 8x8 X6 and X8?
8x8 X6 and X8 are contact center-enabled tiers of the X Series, ranging from $85-175/user/month. Platform28 comparison: 1) Platform28 includes AI quality management (8x8 charges extra for Conversation IQ), 2) Platform28 pricing is simpler ($55-90/user all-inclusive), 3) Platform28 is purpose-built for contact center (8x8 is UCaaS+CCaaS), 4) Both offer 99.999% uptime. Choose 8x8 if you need global PSTN or UCaaS video.
Is 8x8 or Platform28 better for enterprise contact centers?
It depends on your needs. Choose 8x8 if: you need global PSTN coverage (55+ countries), unified communications alongside contact center, or international calling. Choose Platform28 if: you want a purpose-built contact center, prefer simpler all-inclusive pricing, need AI quality management included, are US/Canada focused, or want dedicated customer success at all tiers.
What are the hidden costs of 8x8 Contact Center?
8x8's contact center costs can include: 1) Higher tier required for contact center (X6/X8 vs X2/X4), 2) Conversation IQ (AI) as separate purchase, 3) Advanced analytics add-ons, 4) WFM module costs, 5) Premium support upgrades, 6) International calling charges. Platform28 offers transparent pricing with AI, WFM, and dedicated support included.
How does 8x8 X Series pricing compare to Platform28?
8x8 X Series: X2 (~$24/user) and X4 (~$44/user) are UCaaS-focused; X6 (~$85-115/user) and X8 (~$140-175/user) include contact center. Platform28 contact center plans range from $55-90/user/month with all features included. For contact center use, Platform28 is typically 20-40% less expensive than comparable 8x8 X6/X8 configurations.
Ready for a purpose-built contact center?
See why companies choose Platform28 when they need contact center excellence—not a UCaaS bundle.