8x8 Cost Comparison Calculator

How many agents do you have?

agents

Your billing frequency

Billed annually (save ~30%)

Estimated annual savings $30,000+ That's a full-time employee. Every year. Based on X Series Basic plan + industry-average call volume*

Takes 30 seconds. No email required.

*Assumes 5,000 toll-free + 600 DID + 600 outbound min/agent/mo. ^†Based on customer data comparing similar X Series deployments.

Let's get you an accurate number

Enter your actual usage for a precise comparison.

Your Current 8x8 Setup

Number of Agents

8x8 Plan

Billing Frequency

$85/agent/mo

Platform28 Comparison

Equivalent P28 Plan

Billing Model

$65/agent/mo Only pay for agents who log in

Estimated unused seats

%

Gartner: 25% of SaaS seats sit idle. With Platform28, no login = no charge.

Matches your 8x8 features

Monthly Telecom Usage

Not sure?

Toll-Free Minutes 800 numbers — callers dial free

DID Minutes Local numbers — lower cost

Outbound Minutes Calls your agents make

Your Current Telecom Rates (per minute)

Pre-filled with 8x8 published rates. Adjust if your contract differs.

Toll-Free Rate

$

DID Rate

$

Outbound Rate

$

Your estimated annual savings $34,284 by switching to Platform28 That's a full-time employee.

8x8 X Series

X6 Contact Center ($85/user)

Platform (50 × $115) $5,750

Telecom $4,357

Monthly Total $10,107

Toll-Free @ $0.0150/min $3,750

DID @ $0.0090/min $270

Outbound @ $0.0119/min $357

Recommended

Platform28

Professional

Platform (50 × $65) $3,250

Telecom $4,000

Monthly Total $7,250

Toll-Free @ $0.0150/min $3,750

DID @ $0.0100/min $300

Outbound @ $0.0050/min $150

Platform savings $2,500/mo

Telecom savings $357/mo

Hidden costs with 8x8 X Series

Conversation IQ is extra: 8x8's AI analytics require a separate purchase. Platform28 includes AI quality scoring at Professional tier.
Contact center = X6/X8 tier: X2 and X4 are UCaaS only—you need X6 ($85+) or X8 ($140+) for CCaaS. Platform28 is purpose-built contact center from $55/user.
WFM is an add-on: Workforce management requires an additional module. Platform28 Enterprise includes scheduling and forecasting.
Bundled UCaaS you may not need: Paying for video meetings and team messaging if you only need contact center. Platform28 focuses on contact center—no UCaaS bloat.
Premium support tiers: Higher support levels require higher plans. Platform28 includes dedicated CSM for all customers.

Pricing based on 8x8 public pricing, February 2026. 8x8® is a trademark of 8x8, Inc.

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Disclaimer: This calculator provides estimates based on publicly available pricing information. Actual costs may vary based on your specific contract terms, volume discounts, add-ons, and promotional offers. Pricing is subject to change without notice. We recommend verifying current rates directly with each provider before making purchasing decisions. Platform28 is not affiliated with 8x8 Telecommunications Laboratories, Inc. 8x8® and 8x8 X Series™ are registered trademarks of 8x8 Telecommunications Laboratories, Inc.

The True Cost of 8x8 Contact Center