Comparison

Platform28 vs Five9

Looking for a Five9 alternative? See how Platform28 delivers enterprise contact center capabilities at half the cost—with no seat minimums.

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Side-by-Side Comparison

See how Platform28 stacks up against Five9 on the metrics that matter.

Category	Platform28	Five9
Pricing Save 50%+ compared to Five9	$55-90/user/month Better Value	$119-229/user/month
Minimum Seats Flexible for any team size	No minimum Better Value	50 seat minimum
Uptime SLA 10x better reliability guarantee	99.999% Better Value	99.99%
Implementation Full support included in pricing	Dedicated team included Better Value	Professional services extra
Customer Success Personal support regardless of size	Named CSM for all customers Better Value	Varies by contract size
Contract Terms No long-term lock-in required	Flexible terms Better Value	36-month typical
Workflow Automation No extra cost for Enterprise	Built-in AgentFlow Better Value	Requires third-party tools
Quality Management 100% AI coverage built-in	AI scoring included ($65) Better Value	Separate product/add-on

Why Organizations Switch to Platform28

Companies move from Five9 to Platform28 for these key reasons.

Half the Cost

Platform28 delivers the same enterprise-grade features at roughly half the price. Five9 Core starts at $159/user—our Professional plan with comparable features is just $65/user.

No Seat Minimums

Five9 requires a minimum of 50 seats. Platform28 works with contact centers of any size—from 10 agents to 1,000+. Pay for what you need, not what they require.

True Partnership

Large vendors treat you like a number. Platform28 provides a dedicated Customer Success Manager who knows your business. Our average customer relationship is 6+ years.

No Hidden Fees

Five9 charges extra for advanced AI, workforce management, and per-minute usage. With Platform28, pricing is transparent—what you see is what you pay.

Calculate Your Savings

Most organizations save 50% or more when switching from Five9 to Platform28. With our transparent pricing and included implementation support, the total cost difference is substantial.

50 agents on Five9 Core $7,950/month

50 agents on Platform28 Professional $3,250/month

Annual Savings $56,400/year

Calculate Your Five9 Savings →