Skip the Dev Team—Get CCaaS That Works
Avaya offers unlimited customization—but requires unlimited dev resources. Platform28 delivers enterprise CCaaS out-of-the-box with AI quality, WFM, and 99.999% uptime.
Why Companies Consider Alternatives to Avaya
If any of these sound familiar, Platform28 may be a better fit.
Platform28 vs Avaya: Feature Comparison
See how these two AI-focused platforms compare.
| Category | Platform28 | Avaya |
|---|---|---|
| Deployment Speed Avaya Cloud requires significant dev resources | Weeks to full deployment Advantage | Months of development work |
| Pricing Model Platform28 pricing is predictable | $55-90/user/month flat Advantage | $1/active user hour or $150/user |
| Customization Avaya Cloud offers unlimited customization | Configurable, no-code options | Fully programmable (React-based) Advantage |
| Dev Resources Required Platform28 works out-of-box | Minimal IT involvement Advantage | Dedicated dev team needed |
| AI & Quality Management Platform28 includes AI quality built-in | 100% call scoring, AI coaching Advantage | Build-your-own with APIs |
| Workforce Management Platform28 includes full WFM | Full WFM suite included Advantage | Third-party integrations required |
| Compliance Platform28 stronger for government | PCI-DSS, HIPAA, FedRAMP ready Advantage | HIPAA, SOC2, PCI (varies by config) |
| APIs & Integrations Both offer integration flexibility | Open APIs, pre-built integrations | DevConnect marketplace, CPaaS options |
| Total Cost of Ownership Avaya Cloud TCO often 2-3x higher | Predictable licensing + support Advantage | License + dev + maintenance costs |
| Customer Success Dedicated support included | Named CSM for all customers Advantage | Developer-focused support |
Why Companies Choose Platform28
When you need enterprise AI without enterprise pricing.
No Dev Team Required
Avaya requires dedicated developers to build and maintain. Platform28 works out-of-the-box with configuration, not code.
Predictable Pricing
Avaya Cloud pricing ($1/hour or $150/user) plus dev costs adds up fast. Platform28 offers flat, predictable per-user pricing with everything included.
Built-In AI Quality
Avaya Cloud requires you to build quality management. Platform28 includes 100% call scoring, AI coaching, and compliance monitoring out-of-the-box.
FedRAMP Ready
Platform28 is FedRAMP ready for government. Avaya Cloud compliance depends on how you build and configure it—adding complexity and risk.
The True Cost of Avaya
Avaya Cloud licensing is just the beginning:
- Per-hour pricing $1/active user hour
- OR flat rate $150/user/month
- Development costs (initial) $100K-500K+
- Ongoing dev maintenance $50K-200K/year
- Third-party WFM/QM tools $30-60/user add-on
Platform28 at $55-90/user includes everything out-of-the-box. Total cost of ownership is often 50-70% less than Avaya Cloud.
Calculate Your SavingsEnterprise AI Capabilities Included
All the AI features you need, without Premium pricing.
Voice & Telephony
- Inbound/Outbound calling
- IVR with visual flow builder
- Skills-based routing
- Call recording & monitoring
- Voicemail & callbacks
- Power dialer
Omnichannel
- Email routing & response
- Web chat
- SMS messaging
- Social media integration
- AI chatbots
- Unified agent desktop
AI & Quality Included
- 100% call scoring
- Sentiment analysis
- Speech analytics
- Automated coaching
- Compliance monitoring
- AI call summaries
Workforce Included
- Agent scheduling
- Volume forecasting
- Adherence tracking
- Real-time dashboards
- Historical reporting
- Custom analytics
Seamless Migration from Avaya
Our team handles the complexity so your agents see minimal disruption.
Assessment
We map your current Avaya configuration and workflows.
Configuration
Replicate IVR flows, routing rules, and integrations.
Training
Hands-on training for agents, supervisors, and admins.
Go Live
Parallel running ensures zero disruption to operations.
Frequently Asked Questions
Common questions about Avaya alternatives and Platform28.
What is the best Avaya alternative?
Platform28 is an excellent Avaya alternative for organizations that need enterprise contact center capabilities without dedicated dev resources. Platform28 offers 100% AI interaction scoring, full WFM, and 99.999% uptime out-of-the-box at $55-90/user—no development required.
How does Platform28 compare to Avaya?
Platform28 and Avaya take opposite approaches: 1) Platform28 works out-of-box, Avaya Cloud requires development, 2) Platform28 has flat pricing ($55-90/user), Avaya Cloud charges $1/hour or $150/user plus dev costs, 3) Platform28 includes AI quality and WFM, Avaya Cloud requires you to build them, 4) Platform28 deploys in weeks, Avaya Cloud takes months. Choose Avaya Cloud for unlimited customization; choose Platform28 for faster time-to-value.
Is Avaya or Platform28 better for enterprise contact centers?
For enterprises without dedicated contact center developers, Platform28 is typically better value. Avaya Cloud offers unlimited customization but requires significant dev investment. Platform28 offers AI quality management, full WFM, and FedRAMP compliance out-of-the-box at $65-90/user with no ongoing development costs.
What are the hidden costs of Avaya?
Avaya hidden costs include: 1) Developer salaries to build and maintain, 2) Third-party tools for WFM and quality management, 3) Usage-based costs that spike unpredictably, 4) Ongoing maintenance and technical debt, 5) Extended implementation timelines. Platform28 offers all-inclusive pricing with dedicated support.
How does Avaya pricing compare to Platform28?
Avaya: $1/active user hour OR $150/user/month flat—plus development costs (often $100K-500K+ initial, plus ongoing). Platform28: $55-90/user/month all-inclusive with AI, WFM, and support. Total cost of ownership for Avaya Cloud is often 2-3x Platform28.
Ready for CCaaS without the dev team?
See why companies choose Platform28 when they need enterprise contact center without ongoing development costs.