Comparison

A More Affordable Dialpad Alternative

Dialpad pioneered AI contact center—but at $150/user for AI CSAT, it's expensive. Platform28 delivers comparable AI at $65/user with better uptime and full WFM.

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Why Companies Consider Alternatives to Dialpad

If any of these sound familiar, Platform28 may be a better fit.

You need AI CSAT/Scorecards but can't justify $150/user Premium pricing
Dialpad's 99.9% uptime isn't reliable enough for your operations
You need full workforce management, not just basic scheduling
Government or regulated industry requiring FedRAMP compliance
You want dedicated customer success at all tiers, not just Enterprise
Your contact center needs exceed Dialpad's sales-focused approach
You need deeper quality management and coaching capabilities
Budget constraints—Dialpad's AI-first premium feels too expensive

Platform28 vs Dialpad: Feature Comparison

See how these two AI-focused platforms compare.

Category Platform28 Dialpad
AI Capabilities Both offer strong AI capabilities 100% interaction scoring, coaching AI built-in, strong AI focus
Pricing Platform28 more cost-effective $55-90/user/month Advantage $80-150/user/month
AI CSAT/Scorecards Save $60+/user for AI quality features Included in Professional Advantage Premium plan only ($150)
Uptime SLA Platform28 has 10x better reliability 99.999% Advantage 99.9%
Omnichannel Both offer true omnichannel Voice, Email, Chat, SMS, Social Voice, Chat, Email, SMS
Workforce Management Platform28 includes full WFM Full WFM suite included Advantage Limited scheduling features
Compliance Platform28 stronger for government PCI-DSS, HIPAA, FedRAMP ready Advantage PCI-DSS, HIPAA, SOC2
Customer Success Dedicated support included Named CSM for all customers Advantage Support varies by plan
Implementation Both offer quick implementation Weeks to deploy Generally fast deployment
Sales Focus Dialpad excels at outbound sales Contact center focused Strong sales dialer capabilities Advantage

Why Companies Choose Platform28

When you need enterprise AI without enterprise pricing.

More Value at Every Tier

Dialpad reserves AI CSAT and AI Scorecards for their $150/user Premium plan. Platform28 includes 100% interaction scoring and AI quality management at Professional ($65/user).

Enterprise-Grade Reliability

Platform28 offers 99.999% uptime SLA—10x better than Dialpad's 99.9%. That's the difference between minutes and hours of downtime per year.

Full Workforce Management

Dialpad has basic scheduling, but Platform28 includes full WFM: forecasting, adherence tracking, and advanced scheduling at no extra cost.

FedRAMP Ready

For government and highly regulated industries, Platform28 is FedRAMP ready. Dialpad focuses on commercial compliance (SOC2, PCI, HIPAA).

The True Cost of Dialpad AI Contact Center

Dialpad's AI capabilities come at a premium:

  • Essentials (basic contact center) $80/user/month
  • Advanced (more features) $115/user/month
  • Premium (AI CSAT, AI Scorecards) $150/user/month
  • Business Intelligence Custom pricing
  • Advanced coaching Add-on pricing

Platform28 Professional at $65/user includes AI quality scoring, full WFM, and dedicated support—saving $85/user vs Dialpad Premium.

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Enterprise AI Capabilities Included

All the AI features you need, without Premium pricing.

Voice & Telephony

  • Inbound/Outbound calling
  • IVR with visual flow builder
  • Skills-based routing
  • Call recording & monitoring
  • Voicemail & callbacks
  • Power dialer

Omnichannel

  • Email routing & response
  • Web chat
  • SMS messaging
  • Social media integration
  • AI chatbots
  • Unified agent desktop

AI & Quality Included

  • 100% call scoring
  • Sentiment analysis
  • Speech analytics
  • Automated coaching
  • Compliance monitoring
  • AI call summaries

Workforce Included

  • Agent scheduling
  • Volume forecasting
  • Adherence tracking
  • Real-time dashboards
  • Historical reporting
  • Custom analytics

Seamless Migration from Dialpad

Our team handles the complexity so your agents see minimal disruption.

1

Assessment

We map your current Dialpad configuration and workflows.

2

Configuration

Replicate IVR flows, routing rules, and integrations.

3

Training

Hands-on training for agents, supervisors, and admins.

4

Go Live

Parallel running ensures zero disruption to operations.

Frequently Asked Questions

Common questions about Dialpad alternatives and Platform28.

What is the best Dialpad alternative for contact centers?

Platform28 is an excellent Dialpad alternative for organizations that need enterprise AI capabilities without premium pricing. Platform28 offers AI quality management included at Professional tier ($65/user vs Dialpad's $150/user for AI CSAT), 99.999% uptime (10x better than Dialpad's 99.9%), full workforce management included, and FedRAMP readiness for government customers.

How does Platform28 compare to Dialpad AI Contact Center?

Both platforms offer strong AI capabilities, but differ in pricing and features: 1) Platform28 includes AI quality scoring at $65/user (Dialpad requires $150/user Premium for AI CSAT), 2) Platform28 has 99.999% uptime vs Dialpad's 99.9%, 3) Platform28 includes full WFM (Dialpad has limited scheduling), 4) Platform28 is FedRAMP ready (Dialpad is commercial-focused). Choose Dialpad for sales dialer focus; choose Platform28 for enterprise contact center.

Is Dialpad or Platform28 better for enterprise contact centers?

For enterprise contact centers, Platform28 is typically better value. Dialpad's enterprise features (AI CSAT, AI Scorecards) require the $150/user Premium plan. Platform28 offers comparable AI quality management at $65-90/user. Platform28 also provides better uptime (99.999% vs 99.9%), full WFM included, and FedRAMP compliance for government. Dialpad is better suited for sales-focused teams with its strong dialer capabilities.

What are the hidden costs of Dialpad AI Contact Center?

Dialpad's hidden costs include: 1) AI CSAT and AI Scorecards require Premium tier ($150/user), 2) Advanced coaching features are add-ons, 3) Business Intelligence requires custom pricing, 4) Full analytics may require higher tiers, 5) Phone number and calling costs can add up. Platform28 offers transparent pricing with AI, WFM, and dedicated support included.

How does Dialpad pricing compare to Platform28?

Dialpad AI Contact Center: Essentials ($80/user), Advanced ($115/user), Premium ($150/user). Platform28: Essential ($55/user), Professional ($65/user), Enterprise ($90/user). For AI quality features, Dialpad requires Premium at $150/user; Platform28 includes them at Professional for $65/user—a savings of $85/user/month or $1,020/user/year.

Ready for enterprise AI at a better price?

See why companies choose Platform28 when they need AI capabilities without Premium pricing.

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