Dialpad Cost Comparison Calculator

How many agents do you have?

agents

Your billing frequency

Billed annually (save ~30%)

Estimated annual savings $30,000+ That's a full-time employee. Every year. Based on AI Contact Center Basic plan + industry-average call volume*

Takes 30 seconds. No email required.

*Assumes 5,000 toll-free + 600 DID + 600 outbound min/agent/mo. ^†Based on customer data comparing similar AI Contact Center deployments.

Let's get you an accurate number

Enter your actual usage for a precise comparison.

Your Current Dialpad Setup

Number of Agents

Dialpad Plan

Billing Frequency

$80/agent/mo

Platform28 Comparison

Equivalent P28 Plan

Billing Model

$65/agent/mo Only pay for agents who log in

Estimated unused seats

%

Gartner: 25% of SaaS seats sit idle. With Platform28, no login = no charge.

Matches your Dialpad features

Monthly Telecom Usage

Not sure?

Toll-Free Minutes 800 numbers — callers dial free

DID Minutes Local numbers — lower cost

Outbound Minutes Calls your agents make

Your Current Telecom Rates (per minute)

Pre-filled with Dialpad published rates. Adjust if your contract differs.

Toll-Free Rate

$

DID Rate

$

Outbound Rate

$

Your estimated annual savings $34,284 by switching to Platform28 That's a full-time employee.

Dialpad AI Contact Center

Essentials ($80/user)

Platform (50 × $115) $5,750

Telecom $4,357

Monthly Total $10,107

Toll-Free @ $0.0150/min $3,750

DID @ $0.0090/min $270

Outbound @ $0.0119/min $357

Recommended

Platform28

Professional

Platform (50 × $65) $3,250

Telecom $4,000

Monthly Total $7,250

Toll-Free @ $0.0150/min $3,750

DID @ $0.0100/min $300

Outbound @ $0.0050/min $150

Platform savings $2,500/mo

Telecom savings $357/mo

Hidden costs with Dialpad AI Contact Center

Premium tier for AI CSAT: Dialpad's AI-powered CSAT scoring requires the $150/user Premium tier. Platform28 includes AI quality scoring at Professional tier ($65/user).
Ai Coaching Hub is extra: Advanced coaching features require separate add-on purchase. Platform28 includes real-time agent assist and coaching tools built-in.
WFM sold separately: Workforce management is an add-on, not included in base plans. Platform28 Enterprise includes scheduling and forecasting.
Limited integrations on lower tiers: Essentials plans have restricted CRM/helpdesk integrations. Platform28 includes full integrations from Professional tier.
UCaaS bundling adds cost: Dialpad bundles phone/messaging features you may not need for contact center. Platform28 focuses on contact center—no UCaaS bloat.

Pricing based on Dialpad public pricing, February 2026. Dialpad® is a trademark of Dialpad, Inc.

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Disclaimer: This calculator provides estimates based on publicly available pricing information. Actual costs may vary based on your specific contract terms, volume discounts, add-ons, and promotional offers. Pricing is subject to change without notice. We recommend verifying current rates directly with each provider before making purchasing decisions. Platform28 is not affiliated with Dialpad Telecommunications Laboratories, Inc. Dialpad® and Dialpad AI Contact Center™ are registered trademarks of Dialpad Telecommunications Laboratories, Inc.

The True Cost of Dialpad AI Contact Center