Comparison

The Enterprise Aircall Alternative

Aircall is great for startups. But when you need enterprise contact center capabilities—omnichannel, AI quality management, compliance, and 99.999% uptime—it's time for Platform28.

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Signs You've Outgrown Aircall

If any of these sound familiar, you need an enterprise contact center platform.

You need to handle email, chat, or social—not just calls
You require HIPAA, PCI-DSS, or FedRAMP compliance
You want to score 100% of interactions, not random samples
Your supervisors need real-time monitoring and coaching tools
You need workforce scheduling and forecasting
You're frustrated by Aircall's 99.95% uptime during peak hours
Your team has grown beyond 50 agents
You need advanced IVR flows with AI-powered routing

Platform28 vs Aircall: Feature Comparison

See why growing companies choose Platform28 when they need more than a phone system.

Category Platform28 Aircall
Target Market Built for complex contact center operations Enterprise & Mid-Market Advantage SMB & Startups
Pricing Aircall is lower cost for basic needs $55-90/user/month $30-70/user/month Lower Cost
AI Quality Management Score every interaction automatically 100% automated scoring included Advantage $9/user add-on, limited
Uptime SLA 10x better reliability guarantee 99.999% Advantage 99.95%
Omnichannel True omnichannel vs phone-centric Voice, Email, Chat, SMS, Social Advantage Voice & SMS only
Workflow Automation Enterprise workflow automation included Built-in AgentFlow Advantage Basic automations only
Compliance Enterprise-grade security & compliance PCI-DSS, HIPAA, FedRAMP ready Advantage Basic compliance
Customer Success Dedicated support regardless of size Named CSM for all customers Advantage Support tiers vary
Workforce Management Scheduling, forecasting, adherence Full WFM suite available Advantage Not available
Analytics Enterprise analytics at no extra cost Real-time & historical included Advantage $15/user add-on for advanced

Why Companies Upgrade to Platform28

When you're ready for enterprise capabilities, here's what you get.

You've Outgrown Basic Phone

Aircall is great for startups, but as you scale, you need true contact center capabilities—omnichannel routing, workforce management, and enterprise compliance.

AI That Scores Every Call

While Aircall offers basic AI summaries, Platform28's AI Quality Management automatically scores 100% of interactions. No sampling, no extra cost at Professional tier.

Enterprise-Grade Reliability

Our 99.999% uptime SLA is 10x better than Aircall's 99.95%. That's the difference between hours of downtime and minutes per year.

True Omnichannel

Aircall is phone-first. Platform28 is omnichannel-native—voice, email, chat, SMS, and social in a single unified workspace.

The Real Cost of Staying on Aircall

Aircall looks cheaper per user, but consider the hidden costs:

  • AI features +$9/user/month
  • Advanced analytics +$15/user/month
  • Additional numbers $6/number/month
  • No omnichannel Need separate tools
  • No WFM Need separate tools

With add-ons and additional tools, Aircall's true cost often exceeds Platform28—without the enterprise capabilities.

Calculate Your True Cost

Everything Aircall Has, Plus Enterprise Features

Platform28 includes all the basics plus capabilities Aircall simply doesn't offer.

Voice & Telephony

  • Inbound/Outbound calling
  • IVR with visual flow builder
  • Skills-based routing
  • Call recording & monitoring
  • Voicemail & callbacks
  • Power dialer

Omnichannel Enterprise

  • Email routing & response
  • Web chat
  • SMS messaging
  • Social media integration
  • AI chatbots
  • Unified agent desktop

AI & Quality Enterprise

  • 100% call scoring
  • Sentiment analysis
  • Speech analytics
  • Automated coaching
  • Compliance monitoring
  • AI call summaries

Workforce Enterprise

  • Agent scheduling
  • Volume forecasting
  • Adherence tracking
  • Real-time dashboards
  • Historical reporting
  • Custom analytics

Easy Migration from Aircall

Switching to Platform28 is straightforward. Our team handles the heavy lifting.

1

Discovery Call

We assess your current setup and create a migration plan.

2

Configuration

We replicate your IVR flows, integrations, and settings.

3

Training

Your team gets hands-on training on the new platform.

4

Go Live

Cutover with parallel running to ensure zero disruption.

Frequently Asked Questions

Common questions about Aircall alternatives and Platform28.

What is the best Aircall alternative for enterprise?

Platform28 is the best Aircall alternative for enterprise and mid-market companies that have outgrown basic phone systems. While Aircall excels for SMBs, Platform28 offers true omnichannel support (voice, email, chat, SMS, social), AI quality management that scores 100% of interactions, enterprise compliance (PCI-DSS, HIPAA, FedRAMP ready), and 99.999% uptime SLA—10x better than Aircall's 99.95%.

How does Platform28 compare to Aircall for contact centers?

Aircall is a cloud phone system designed for SMBs, while Platform28 is an enterprise contact center platform. Key differences: Platform28 offers true omnichannel (Aircall is voice+SMS only), built-in AI quality management (Aircall charges $9/user extra), workforce management (not available in Aircall), 99.999% uptime vs 99.95%, and enterprise compliance certifications. Platform28 costs more ($55-90/user vs $30-70) but includes enterprise features at no extra cost.

When should I switch from Aircall to an enterprise platform?

Consider switching from Aircall when: 1) You need omnichannel support beyond voice and SMS, 2) You require enterprise compliance (HIPAA, PCI-DSS, FedRAMP), 3) You want AI to score 100% of calls automatically, 4) Your team has grown beyond 50 agents, 5) You need workforce management for scheduling, 6) Aircall's 99.95% uptime isn't reliable enough, or 7) You need advanced IVR with AI-powered routing.

Is Aircall or Platform28 better for call centers?

It depends on your needs. Aircall is better for small teams (under 50 agents) who primarily need phone capabilities and want lower per-user costs ($30-50/user). Platform28 is better for contact centers that need enterprise features: omnichannel routing, AI quality management, workforce management, compliance certifications, and 99.999% reliability. Most organizations switch to Platform28 when they outgrow Aircall's capabilities.

Does Platform28 have all the features Aircall has?

Yes, Platform28 includes all Aircall features plus enterprise capabilities. Both offer: cloud calling, IVR, call recording, integrations (Salesforce, HubSpot), SMS, analytics, and mobile apps. Platform28 adds: true omnichannel (email, chat, social), AI quality management, workforce management, advanced compliance, workflow automation (AgentFlow), and better reliability (99.999% vs 99.95% uptime).

Ready to upgrade from Aircall?

See why growing companies choose Platform28 when they need enterprise contact center capabilities.

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