Comparison

A Purpose-Built RingCentral Alternative

RingCentral does a lot of things. Platform28 does contact center exceptionally well—with AI quality management, simpler pricing, and faster deployment.

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Why Companies Switch from RingCentral

If any of these sound familiar, you might need a purpose-built contact center.

You're paying for RingEX + RingCX + add-ons and costs are spiraling
RingSense AI is a separate purchase you can't justify
Implementation is taking longer than promised
You need a dedicated contact center platform, not a UCaaS add-on
Support responsiveness doesn't match your SLA needs
You want WFM included, not as another add-on
Your agents need a purpose-built contact center interface
You're struggling with complex licensing and true-up calculations

Platform28 vs RingCentral: Feature Comparison

See how a purpose-built contact center compares to a UCaaS+CCaaS combination.

Category Platform28 RingCentral
Architecture Built for contact center, not retrofitted Purpose-built contact center Advantage UCaaS + CCaaS bolt-on
Pricing All-inclusive vs add-on pricing $55-90/user/month Advantage $65-150+/user/month
AI Quality Management No extra cost for full AI QM 100% automated scoring included Advantage RingSense AI add-on
Uptime SLA Both offer enterprise-grade reliability 99.999% 99.999%
Pricing Transparency Know your costs upfront Clear per-seat pricing Advantage Complex add-on structure
Implementation Faster time to value Weeks to deploy Advantage Months for full deployment
Compliance Both enterprise compliant PCI-DSS, HIPAA, FedRAMP ready PCI-DSS, HIPAA certified
Customer Success Dedicated support included Named CSM for all customers Advantage Premium support tiers
Workforce Management No extra cost for WFM Full WFM suite included Advantage Separate WFM add-on
Video Capabilities RingCentral includes UCaaS Contact center focused Full video meetings platform UCaaS Included

Why Companies Choose Platform28

When you need contact center excellence, not a jack of all trades.

Simpler Pricing, No Surprises

RingCentral's pricing gets complex fast—RingEX, RingCX, AI add-ons, analytics add-ons. Platform28 gives you transparent per-seat pricing with enterprise features included.

AI Quality Management Built-In

RingSense AI is a separate product with separate pricing. Platform28's AI scores 100% of interactions automatically—included in Professional tier and above.

Faster Implementation

RingCentral's full CCaaS deployment can take months. Platform28 deploys in weeks with guided onboarding and dedicated support from day one.

Contact Center First

RingCentral started as UCaaS and added contact center later. Platform28 was built from the ground up for contact center operations.

The True Cost of RingCentral Contact Center

RingCentral's pricing looks straightforward until you add it all up:

  • RingEX base license $20-35/user/month
  • RingCX contact center $65+/user/month
  • RingSense AI Additional pricing
  • Advanced analytics Add-on pricing
  • Workforce Management Separate module
  • Premium support Higher tier required

With all the add-ons needed for enterprise contact center, RingCentral often costs more than Platform28—which includes everything from the start.

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Purpose-Built Contact Center Capabilities

Everything you need for enterprise contact center operations, not UCaaS features you don't use.

Voice & Telephony

  • Inbound/Outbound calling
  • IVR with visual flow builder
  • Skills-based routing
  • Call recording & monitoring
  • Voicemail & callbacks
  • Power dialer

Omnichannel

  • Email routing & response
  • Web chat
  • SMS messaging
  • Social media integration
  • AI chatbots
  • Unified agent desktop

AI & Quality Included

  • 100% call scoring
  • Sentiment analysis
  • Speech analytics
  • Automated coaching
  • Compliance monitoring
  • AI call summaries

Workforce Included

  • Agent scheduling
  • Volume forecasting
  • Adherence tracking
  • Real-time dashboards
  • Historical reporting
  • Custom analytics

Seamless Migration from RingCentral

Our team handles the complexity so your agents see minimal disruption.

1

Assessment

We map your current RingCX configuration and integrations.

2

Configuration

Replicate IVR flows, routing rules, and CRM integrations.

3

Training

Hands-on training for agents, supervisors, and admins.

4

Go Live

Parallel running ensures zero disruption to operations.

Frequently Asked Questions

Common questions about RingCentral alternatives and Platform28.

What is the best RingCentral alternative for contact centers?

Platform28 is an excellent RingCentral alternative for organizations that need a purpose-built contact center platform. While RingCentral combines UCaaS and CCaaS, Platform28 focuses entirely on contact center excellence—offering AI quality management included (vs RingSense add-on), simpler pricing ($55-90/user vs complex add-on structure), faster deployment (weeks vs months), and dedicated customer success at all tiers.

How does Platform28 compare to RingCentral RingCX?

RingCX is RingCentral's contact center add-on starting at $65/user/month. Platform28 comparison: 1) Platform28 includes AI quality management (RingCX charges extra for RingSense AI), 2) Platform28 includes WFM (RingCX offers as add-on), 3) Platform28 deploys faster (weeks vs months), 4) Platform28 is purpose-built for contact center (RingCX bolts onto RingEX UCaaS). Both offer 99.999% uptime and enterprise compliance.

Is RingCentral or Platform28 better for enterprise contact centers?

It depends on your needs. Choose RingCentral if: you need unified communications (video, team messaging) alongside contact center. Choose Platform28 if: you want a purpose-built contact center platform, prefer simpler all-inclusive pricing, need AI quality management included, want faster deployment, or don't need RingCentral's UCaaS features.

What are the hidden costs of RingCentral Contact Center?

RingCentral's contact center costs can include: 1) RingEX base license ($20-35/user), 2) RingCX contact center ($65+/user), 3) RingSense AI (separate pricing), 4) Advanced analytics add-ons, 5) WFM module (extra cost), 6) Premium support tiers, 7) Implementation services, 8) Usage overages. Platform28 offers transparent pricing with AI, WFM, and dedicated support included.

How long does RingCentral Contact Center take to implement vs Platform28?

RingCentral's full contact center deployment typically takes 2-4 months for enterprise implementations due to the complexity of integrating RingEX UCaaS with RingCX CCaaS. Platform28 deploys in 2-4 weeks with guided onboarding, dedicated implementation support, and parallel running to ensure zero disruption. Faster deployment means faster time to value.

Ready for a purpose-built contact center?

See why companies choose Platform28 when they need contact center excellence—not a UCaaS add-on.

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