NICE CXone Cost Comparison Calculator

How many agents do you have?

agents

Estimated annual savings $86,400+ That's almost 2 full-time employees. Every year. Based on Complete Suite plan comparison*

Takes 30 seconds. No email required.

*Assumes Complete Suite ($209) vs P28 Enterprise ($90). ^†Telecom savings vary based on your rates.

Let's get you an accurate number

Enter your actual usage for a precise comparison.

Your Current NICE CXone Setup

Number of Agents

NICE CXone Plan

$209/agent/mo (Named seats)

Platform28 Comparison

Equivalent P28 Plan

Billing Model

$65/agent/mo Only pay for agents who log in

Estimated unused seats

%

Gartner: 25% of SaaS seats sit idle. With Platform28, no login = no charge.

Matches your NICE features

Monthly Telecom Usage

Not sure?

Toll-Free Minutes 800 numbers — callers dial free

DID Minutes Local numbers — lower cost

Outbound Minutes Calls your agents make

Your Current Telecom Rates (per minute)

NICE doesn't publish telecom rates. Enter your contract rates for an accurate comparison.

Toll-Free Rate

$

DID Rate

$

Outbound Rate

$

Your estimated annual savings $34,284 by switching to Platform28 That's a full-time employee.

NICE CXone

Complete Suite

Platform (50 × $115) $5,750

Telecom $4,357

Monthly Total $10,107

Toll-Free @ $0.0150/min $3,750

DID @ $0.0090/min $270

Outbound @ $0.0119/min $357

Recommended

Platform28

Professional

Platform (50 × $65) $3,250

Telecom $4,000

Monthly Total $7,250

Toll-Free @ $0.0150/min $3,750

DID @ $0.0100/min $300

Outbound @ $0.0050/min $150

Platform savings $2,500/mo

Telecom savings $357/mo

Did you know?

Stop paying for shelfware: Gartner: 25% of SaaS seats sit idle. With Platform28, no login = no charge.
Platform savings: NICE Complete Suite is $209/seat. Platform28 Enterprise is $90. That's 57% less for comparable features.
Quality Management: Platform28 includes QM in Professional and Enterprise plans. Many competitors charge extra.
Implementation: Platform28 includes implementation and training. No surprise fees.

Pricing based on NICE CXone public pricing page, 2026. Shelfware stat: Gartner, 2024. NICE® and CXone® are trademarks of NICE Ltd.

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Disclaimer: This calculator provides estimates based on publicly available pricing information. Actual costs may vary based on your specific contract terms, volume discounts, add-ons, and promotional offers. Pricing is subject to change without notice. We recommend verifying current rates directly with each provider before making purchasing decisions. Platform28 is not affiliated with NICE Ltd. NICE®, CXone®, and Mpower® are registered trademarks of NICE Ltd.

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