What is a Softphone?
A softphone is software that enables voice calls over the internet using a computer, tablet, or smartphone instead of a physical desk phone. Softphones provide call control through a graphical interface and use the device's microphone and speakers (or a headset) for audio, making them ideal for remote agents and modern contact centers.
Softphone Features
- Call control — Answer, hold, transfer, conference
- Directory access — Click-to-dial from contacts
- Presence — See colleague availability
- Voicemail — Visual voicemail integration
- CRM integration — Screen pops and click-to-dial
Benefits of Softphones
- Remote work ready — Agents work from anywhere with internet
- No hardware costs — Use existing computers and headsets
- Easy deployment — Download and login, no desk phone provisioning
- Rich features — CTI, presence, unified communications built in
- Flexible — Desktop, mobile, or WebRTC browser-based
Work from anywhere. Platform28's browser-based agent interface needs only a headset and internet. Request a demo.
No desk phones required
Platform28's web-based interface lets agents work from anywhere.
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