What is Per-Minute Pricing?
Per-minute pricing is a contact center billing model where you pay based on the total minutes of call time used. This usage-based approach charges for actual talk time rather than agent seats, making costs directly proportional to call volume.
How Per-Minute Pricing Works
Per-minute pricing charges based on actual call duration. If your contact center handles 10,000 minutes of calls in a month at $0.05 per minute, your platform cost would be $500 plus any base fees.
This model can work for:
- Low-volume operations — Where seat-based pricing would be expensive per call
- Highly variable demand — Costs scale directly with usage
- Outbound campaigns — Pay only for connected call time
Per-Minute vs Per-Seat Pricing
Per-minute pricing can be unpredictable—a busy month significantly increases costs. Per-seat models like active user pricing provide more predictable budgeting while still aligning costs with actual usage.
For most contact centers with consistent call volumes, per-agent pricing is more cost-effective and easier to forecast.
Prefer predictable pricing? Platform28's per-agent pricing makes budgeting simple. See our pricing.
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