Twilio Flex Cost Comparison Calculator

How many agents do you have?

agents

Your billing frequency

Billed annually (save ~30%)

Estimated annual savings $30,000+ That's a full-time employee. Every year. Based on AI Contact Center Basic plan + industry-average call volume*

Takes 30 seconds. No email required.

*Assumes 5,000 toll-free + 600 DID + 600 outbound min/agent/mo. ^†Based on customer data comparing similar AI Contact Center deployments.

Let's get you an accurate number

Enter your actual usage for a precise comparison.

Your Current Twilio Flex Setup

Number of Agents

Twilio Flex Pricing Model

Billing Frequency

$150/agent/mo (or ~$150 hourly equiv.)

Platform28 Comparison

Equivalent P28 Plan

Billing Model

$65/agent/mo Only pay for agents who log in

Estimated unused seats

%

Gartner: 25% of SaaS seats sit idle. With Platform28, no login = no charge.

Matches your Twilio Flex features

Monthly Telecom Usage

Not sure?

Toll-Free Minutes 800 numbers — callers dial free

DID Minutes Local numbers — lower cost

Outbound Minutes Calls your agents make

Your Current Telecom Rates (per minute)

Pre-filled with Twilio Flex estimated rates. Adjust if your contract differs.

Toll-Free Rate

$

DID Rate

$

Outbound Rate

$

Your estimated annual savings $34,284 by switching to Platform28 That's a full-time employee.

Twilio Flex

Hourly ($1/hour, ~$150/mo)

Platform (50 × $115) $5,750

Telecom $4,357

Monthly Total $10,107

Toll-Free @ $0.0150/min $3,750

DID @ $0.0090/min $270

Outbound @ $0.0119/min $357

Recommended

Platform28

Professional

Platform (50 × $65) $3,250

Telecom $4,000

Monthly Total $7,250

Toll-Free @ $0.0150/min $3,750

DID @ $0.0100/min $300

Outbound @ $0.0050/min $150

Platform savings $2,500/mo

Telecom savings $357/mo

Hidden costs with Twilio Flex

Dev costs are huge: Building Flex requires developers—often $100K-500K initial plus ongoing maintenance. Platform28 works out-of-the-box with zero development required.
No built-in WFM: Flex requires third-party WFM integration ($30-50/user extra). Platform28 includes full WFM at Enterprise tier.
Build your own QM: Quality management isn't included—you build it or buy third-party. Platform28 includes 100% AI call scoring built-in.
Telecom rates are higher: Twilio's pay-as-you-go rates ($0.022+ toll-free) exceed most CCaaS. Platform28 offers competitive telecom at $0.015/min toll-free.
Technical debt accumulates: Custom code requires ongoing maintenance and updates. Platform28 handles all updates and maintenance for you.

Pricing based on Twilio public pricing, February 2026. Twilio® and Twilio Flex® are trademarks of Twilio Inc.

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Disclaimer: This calculator provides estimates based on publicly available pricing information. Actual costs may vary based on your specific contract terms, volume discounts, development costs, and promotional offers. Development cost estimates are illustrative—actual costs depend on complexity and team rates. Pricing is subject to change without notice. We recommend verifying current rates directly with each provider before making purchasing decisions. Platform28 is not affiliated with Twilio Inc. Twilio® and Twilio Flex® are registered trademarks of Twilio Inc.

The True Cost of Twilio Flex