Amazon Connect Cost Comparison Calculator

How many agents do you have?

agents

Your billing frequency

Billed annually (save ~30%)

Estimated annual savings $30,000+ That's a full-time employee. Every year. Based on AI Contact Center Basic plan + industry-average call volume*

Takes 30 seconds. No email required.

*Assumes 5,000 toll-free + 600 DID + 600 outbound min/agent/mo. ^†Based on customer data comparing similar AI Contact Center deployments.

Let's get you an accurate number

Enter your actual usage for a precise comparison.

Your Current Amazon Connect Setup

Number of Agents

Amazon Connect Pricing Model

Billing Frequency

$150/agent/mo (or ~$150 hourly equiv.)

Platform28 Comparison

Equivalent P28 Plan

Billing Model

$65/agent/mo Only pay for agents who log in

Estimated unused seats

%

Gartner: 25% of SaaS seats sit idle. With Platform28, no login = no charge.

Matches your Amazon Connect features

Monthly Telecom Usage

Not sure?

Toll-Free Minutes 800 numbers — callers dial free

DID Minutes Local numbers — lower cost

Outbound Minutes Calls your agents make

Your Current Telecom Rates (per minute)

Pre-filled with Amazon Connect estimated rates. Adjust if your contract differs.

Toll-Free Rate

$

DID Rate

$

Outbound Rate

$

Your estimated annual savings $34,284 by switching to Platform28 That's a full-time employee.

Amazon Connect

Hourly ($1/hour, ~$150/mo)

Platform (50 × $115) $5,750

Telecom $4,357

Monthly Total $10,107

Toll-Free @ $0.0150/min $3,750

DID @ $0.0090/min $270

Outbound @ $0.0119/min $357

Recommended

Platform28

Professional

Platform (50 × $65) $3,250

Telecom $4,000

Monthly Total $7,250

Toll-Free @ $0.0150/min $3,750

DID @ $0.0100/min $300

Outbound @ $0.0050/min $150

Platform savings $2,500/mo

Telecom savings $357/mo

Hidden costs with Amazon Connect

Contact Lens costs extra: Real-time analytics and sentiment add $0.015/minute on top of base pricing. Platform28 includes 100% AI quality scoring in Professional and Enterprise.
Amazon Q is additional: AI agent assist (formerly Wisdom) adds $40/user/month. Platform28 includes AI agent coaching and real-time guidance.
Lambda invocations add up: Custom routing and integrations rack up charges per call. Platform28 AgentFlow automation is included—no per-execution fees.
WFM requires third-party: Connect has no native WFM—you need external tools. Platform28 includes full WFM at Enterprise tier.
AWS expertise required: Setting up Connect properly requires AWS knowledge and ongoing management. Platform28 is purpose-built for contact centers—no cloud expertise needed.

Pricing based on AWS public pricing, February 2026. Amazon Connect® is a trademark of Amazon Web Services, Inc.

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Disclaimer: This calculator provides estimates based on publicly available pricing information. Actual costs may vary based on your specific contract terms, volume discounts, AWS usage patterns, and promotional offers. AWS charges are usage-based and can vary significantly. Pricing is subject to change without notice. We recommend verifying current rates directly with AWS before making purchasing decisions. Platform28 is not affiliated with Amazon Web Services. Amazon Connect® is a registered trademark of Amazon Web Services, Inc.

The True Cost of Amazon Connect