What is Concurrent Licensing?
Concurrent licensing is a software billing model where you pay for the maximum number of users who can access the system simultaneously, rather than the total number of user accounts. In contact centers, this means purchasing licenses based on peak concurrent agent sessions rather than total agent headcount.
How Concurrent Licensing Works
With concurrent licensing, you purchase a set number of simultaneous sessions. If you buy 50 concurrent licenses, up to 50 agents can be logged in at the same time—but you might have 100 total agent accounts for shift coverage.
This model works well when:
- Multiple shifts — Morning and evening agents share licenses
- Part-time schedules — Agents don't overlap significantly
- Predictable peaks — You know your maximum concurrent needs
Concurrent vs Named-Seat vs Active User
Concurrent licensing charges for simultaneous sessions. Named-seat licensing charges for every account created. Active user pricing charges for unique logins per billing period.
Concurrent licensing can save money over named-seat, but requires careful capacity planning to avoid lockouts during peak periods.
Platform28 uses active user pricing—simpler than concurrent licensing with no lockout risk. See our pricing.
Simpler pricing for contact centers
Active user pricing: pay for who logs in, not capacity planning headaches.
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