State of Georgia Vendor
Georgia Technology Authority (GTA) Contracts
Platform28 is an approved vendor under the Georgia Technology Authority statewide contract, providing cloud contact center software, AI-powered analytics, and professional services to eligible Georgia entities.
Contract Number 98000-0000005215-P28
Eligible Entities
The following Georgia entities may procure Platform28 products and services under this contract:
State Agencies
State Authorities
Counties
Public Schools (K-12)
Public Higher Education
Products and Services Offered
Platform28 provides a comprehensive suite of contact center solutions available under this contract.
Cloud Contact Center Software
- Omnichannel Agent Desktop (Voice, Chat, SMS, Email)
- Intelligent Call Routing and Workflow Automation
- Integrated Quality and Workforce Management Tools
AI and Analytics Capabilities
- AI-Powered Call Summarization and QA
- Real-Time Agent Assist and Coaching
- Predictive Analytics and Reporting Dashboards
Telephony & Communication Infrastructure
- Toll-Free and Local Number Provisioning
- VoIP PBX for Business Users
- Video Chat and Verification Capabilities
Professional Services
- Implementation & Custom Configuration
- Integration with CRM/ERP Systems
- Ongoing Support & Managed Services
Optional Add-Ons
- Agent Scripting and Dynamic Forms
- Internal Messaging and Collaboration Tools
- Polycom Device Rentals and Support Hardware
Contract Documentation
Download official contract documents and certifications.
Contact Information
For questions about the GTA contract or to request a quote, please contact us.
State of Georgia Sales
Somer Rochow Director of Professional Services