Smarter Service Starts Here

AI Powered. Human Driven. Unified Connection.

Automation: Automate inquiries, route calls intelligently, and surface real-time insights. 

Implementation: We partner with you on setup, guiding you through configuration, launch, and continuous optimization.

Integration: Connect legacy and modern systems through one API-ready platform.

What our customers are saying

Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!

University of North Carolina Asheville - blue
Adam A. Adkins
Service Desk Supervisor
University of North Carolina at Asheville

Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.

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Stephanie Aponte
Director of Governor Kemp's Constituent
Service Team at the State of Georgia

If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.

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Patricia Johnson-Barber
DOAS Contact Center Manager
Georgia Department of Administrative Services

With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.

A University Customer

We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.

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Tom Walker
Director of IT at Storage Post Self Storage

Get Started Today

Now you can focus on what’s really important, growing your business and making your customers happy.

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