Speech Analytics

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Speech Analytics adds that layer of information you need to make more informed decisions.

Quickly identify key words and phrases. Search them. Then take action!

What will Platform28 Speech Analytics deliver for you?

Platform28 Speech Analytics is a critical component of customer satisfaction. The solution captures critical business intelligence from every call and helps ensure business and legal compliance. When used in combination with Platform28’s other components such as quality monitoring and agent scorecards, Speech Analytics helps pinpoint cost drivers, trends, and opportunities.

The feature is cost effective to implement and easy to deploy:

  • Configurable to your unique needs, requirements and specifications —record, monitor and analyze what you need, when you need it.
  • Optimize operations while maximizing customer satisfaction by combining with other Platform28 features

Help them protect their customer satisfaction ratings and provide world-class CEX.

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