The only enterprise contact center platform architected for the cloud from the ground up.

Massively scaleable. Always available. Where security is never a concern.

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Always Active

Distributed database structure is natively architected for the cloud to be continuously available, infinitely scalable and always active — no downtime, planned or otherwise.

  • Proven 100% reliable, that means Platform28 is always at your service.
  • Flexible enough to react to demand and scale linearly, and that means scale out, not up.
  • No planned downtime, no server outage, never miss an opportunity to engage with your customer.

World-Class CEX

We're dedicated to helping our clients help their customers better than ever before by providing what we believe is a world-class Communication as a Services platform —It's our brand promise to you!

  • Helping customers think in new ways to streamline communications
  • Maximizing multichannel access to customer needs
  • We bring in all the customer data and profile information you need to help your agents make the right decisions with your customer
  • 5 years, no major critical tickets or breach of SLAs. And counting!

Open Architecture

Not rigid, built for the cloud to be agile, open & inherently flexible. It's our philosophy to structure and integrate everything we do internally with REST API. And we apply that same thinking to integrate with all your systems.

  • Easy integration, implementation and open to your imagination.
  • Arm your agent to deliver a better customer experience
  • Empowers you to think beyond your current communication limitations

Foolproof Security

Security should never be a concern — data separation and encryption ensures data security. We think about it this way: Tokenize. Encrypt. Separate. And Repeat.

  • The most advanced security capabilities in the industry, offering highly granular tokenization, encryption and data separation capabilities.
  • PII is never housed in the platform: it simply travels through the system, is tracked, used to help solve an incident and then passes through.
600m+Interactions Each Month
100%Continuous Availability
+5 yearsNo Major or Critical Tickets

100% Availability24/7 Access360° Customer Views

A beautiful place for your CEX to live.

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What We Are Thinking (And Talking) About

How Will Your Customers Engage in 2020?

We don’t know. Do you? You most likely have a good idea about where customer engagement channels are going, but none of us can perfectly predict the future. For a long, long time, if you wanted customer service, you picked up the phone. What you got on the other end of the phone evolved from … Continue reading How Will Your Customers Engage in 2020?

By admin, Platform28

It’s no longer a “Call Center”

In many cases, the call is the method of last resort. Before actually speaking to another person, today’s average consumer emails, chats, uses some social media channel, and perhaps even texts until the desired result is achieved. In fact, we might use all of these different methods of communicating with businesses. And, while it seems very simple to the average consumer, since we email, chat, text, text, and communicate over social media all day every day, all those channels mean a much different scenario to those enterprises that used to deploy “call centers.”

By admin, Platform28

Is There Such a Thing as Ensuring Data Security?

There is data security, and this is how we do it. We’ve all been hearing and reading the news stories about major corporations seeing huge security breaches. If you think about what happened at Home Depot or at Target late last year, it seems like company after company have been reporting data security failures that have … Continue reading Is There Such a Thing as Ensuring Data Security?

By Renny Koshy, Platform28