The only enterprise contact center platform architected for the cloud from the ground up.

Massively scaleable. Always available. Where security is never a concern.

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Always Active

Distributed database structure is natively architected for the cloud to be continuously available, infinitely scalable and always active — no downtime, planned or otherwise.

  • Proven 100% reliable, that means Platform28 is always at your service.
  • Flexible enough to react to demand and scale linearly, and that means scale out, not up.
  • No planned downtime, no server outage, never miss an opportunity to engage with your customer.

World-Class CEX

We're dedicated to helping our clients help their customers better than ever before by providing what we believe is a world-class Communication as a Services platform —It's our brand promise to you!

  • Helping customers think in new ways to streamline communications
  • Maximizing multichannel access to customer needs
  • We bring in all the customer data and profile information you need to help your agents make the right decisions with your customer
  • 5 years, no major critical tickets or breach of SLAs. And counting!

Open Architecture

Not rigid, built for the cloud to be agile, open & inherently flexible. It's our philosophy to structure and integrate everything we do internally with REST API. And we apply that same thinking to integrate with all your systems.

  • Easy integration, implementation and open to your imagination.
  • Arm your agent to deliver a better customer experience
  • Empowers you to think beyond your current communication limitations

Foolproof Security

Security should never be a concern — data separation and encryption ensures data security. We think about it this way: Tokenize. Encrypt. Separate. And Repeat.

  • The most advanced security capabilities in the industry, offering highly granular tokenization, encryption and data separation capabilities.
  • PII is never housed in the platform: it simply travels through the system, is tracked, used to help solve an incident and then passes through.
600m+Interactions Each Month
100%Continuous Availability
+5 yearsNo Major or Critical Tickets

100% Availability24/7 Access360° Customer Views

A beautiful place for your CEX to live.

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What We Are Thinking (And Talking) About

Platform28: Cloud Contact Center for the Enterprise

Over the last 24 months there’s been a significant change in cloud contact center adoption, with enterprise-size organizations creating a fast growing market segment. While smaller businesses seemed to move earlier to the cloud, risk-averse enterprises have seen the light and are switching. This is an interesting and rapid change. And as a ‘true cloud’ … Continue reading Platform28: Cloud Contact Center for the Enterprise

By Tim Pangos, Platform28

Stay Home or Go Cloud? What’s The Real Cost of an On Premise Contact Center Solution

There’s no question that the wave of companies moving aggressively to implement cloud call center and contact center solutions is growing rapidly. Over the last couple of years there’s been strong double digit growth in the cloud market while the premise-based market experiences negative growth. Analyzing those numbers more closely provides interesting insight into the … Continue reading Stay Home or Go Cloud? What’s The Real Cost of an On Premise Contact Center Solution

By admin, Platform28

SaaS and PaaS in One

If you work in or near technology at all, you’ve likely heard of and probably used both SaaS and PaaS. Both are relatively new, as new as “the cloud” is to being really mainstream in hosting data, apps, and software for large and small businesses alike.  According to Wikipedia, these two terms are defined as … Continue reading SaaS and PaaS in One

By admin, Platform28