Deliver Better Customer Experiences.
Everywhere.
Turn your customer engagement into a competitive advantage with our simple-yet-powerful cloud contact center platform.
Amazing Technology. Amazing Engagement.
Expertise
Platform28 has been a leading provider of cloud communications for over 20 years.
Flexibility
The ability to make changes faster and easier with our no-code interface
Open API
Our framework allows integration with any application and system.
Web-based Omni Channel Agent Desktop
A single intuitive interface to handle interactions across all channels
Unlimited Integrations
Our software is developed with open communiication in mind and will itegrate with any other software or business tools your compnay requires.
3 Simple Steps to Launch
Schedule a Demo
See how Platform28 provides a seamless CRX experience.
Run a Customized Trial
Test-drive Platform28 for your own business.
Go Live
Reap the rewards of premium customer service.
A Winning Formula
Combining the right toolset with our experienced Client Success team, proves to be a winning formula to delight customers, create happy employees, and increase outcome success.
- Over 20 years experience
- PCI and SOCII Certified
- Developed technology in-house
Our clients speak
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Jane Cooper
CEO at ABC CorporationPurus quis nunc, lectus faucibus orci, leo odio sit ullamcorper. Semper commodo dignissim eget tincidunt fames. Mattis dictum.
Jane Cooper
CEO at ABC CorporationPurus quis nunc, lectus faucibus orci, leo odio sit ullamcorper. Semper commodo dignissim eget tincidunt fames. Mattis dictum.
Jane Cooper
CEO at ABC CorporationPurus quis nunc, lectus faucibus orci, leo odio sit ullamcorper. Semper commodo dignissim eget tincidunt fames. Mattis dictum.
Jane Cooper
CEO at ABC Corporation
Latest News & Industry Trends
Generative AI for Customer Support & IVR: What It Can and Can't Do
IVR systems used to be the core of contact center efficiency by routing calls, reducing agent load, and keeping costs down. What’s considered...
The Best Contact Center KPIs for Measuring AI Effectiveness and ROI
AI can speed up support, lower costs, and take significant pressure off your team, but only if it’s doing the right work in the right places....
Creating 10DLC Compliant Terms of Service and Privacy Policies
Your Terms of Service and Privacy Policy are essential for achieving 10DLC compliance. Here's what you need to know to comply with SMS marketing...
Technology Built for Human Connection
Today, more than ever, Contact Centers need to focus on providing great customer experiences.
Our technology and expertise make it easy for companies to provide consistent, positive customer experiences. We make it simple to configure seamless customer journeys by combining human, self-service and automated interactions through voice, webchat, email, SMS, and social messaging.
As you create consistent and exceptional customer experiences , your adoption, retention, and productivity rates will soar.
