Deliver Better Customer Experiences.
Everywhere.
Turn your customer engagement into a competitive advantage with our simple-yet-powerful cloud contact center platform.
Amazing Technology. Amazing Engagement.
Expertise
Platform28 has been a leading provider of cloud communications for over 20 years.
Flexibility
The ability to make changes faster and easier with our no-code interface
Open API
Our framework allows integration with any application and system.
Web-based Omni Channel Agent Desktop
A single intuitive interface to handle interactions across all channels
Unlimited Integrations
Our software is developed with open communiication in mind and will itegrate with any other software or business tools your compnay requires.
3 Simple Steps to Launch
Schedule a Demo
See how Platform28 provides a seamless CRX experience.
Run a Customized Trial
Test-drive Platform28 for your own business.
Go Live
Reap the rewards of premium customer service.
A Winning Formula
Combining the right toolset with our experienced Client Success team, proves to be a winning formula to delight customers, create happy employees, and increase outcome success.
- Over 20 years experience
- PCI and SOCII Certified
- Developed technology in-house
Our clients speak
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Jane Cooper
CEO at ABC CorporationPurus quis nunc, lectus faucibus orci, leo odio sit ullamcorper. Semper commodo dignissim eget tincidunt fames. Mattis dictum.
Jane Cooper
CEO at ABC CorporationPurus quis nunc, lectus faucibus orci, leo odio sit ullamcorper. Semper commodo dignissim eget tincidunt fames. Mattis dictum.
Jane Cooper
CEO at ABC CorporationPurus quis nunc, lectus faucibus orci, leo odio sit ullamcorper. Semper commodo dignissim eget tincidunt fames. Mattis dictum.
Jane Cooper
CEO at ABC Corporation
Latest News & Industry Trends
Automated Call Routing: Streamlining Contact Center Operations with AI
Before tackling the future of customer engagement head-on, organizations should examine their past to identify what needs to change and why. This is...
From Chatbots to IVR Systems: How AI Is Changing the Contact Center
The demand for customer service has changed, but most contact centers haven’t.
Static IVR menus and rule-based chatbots were once cutting-edge. Now,...
Reactive to Proactive: How AI Contact Centers Stay Ahead of the Curve
Delivering answers after a customer asks is no longer enough. With 81% of consumers now expecting faster, more automated service, the traditional...
Technology Built for Human Connection
Today, more than ever, Contact Centers need to focus on providing great customer experiences.
Our technology and expertise make it easy for companies to provide consistent, positive customer experiences. We make it simple to configure seamless customer journeys by combining human, self-service and automated interactions through voice, webchat, email, SMS, and social messaging.
As you create consistent and exceptional customer experiences , your adoption, retention, and productivity rates will soar.
