Deliver Better Customer Experiences Everywhere

Turn your customer engagement into a competitive advantage with our simple-yet-powerful cloud contact center platform.

What is Platform28?


Turn your customer engagement into a competitive advantage with our simple-yet-powerful cloud contact center platform.

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Confident Employees
Happy Customers

Many organizations struggle with disjointed systems that spoil the customer experience.
We built our bespoke cloud communications platform from the ground up to enhance the agent process and deliver a perfect customer experience. Every conversation, every channel, everytime.

3 steps

3 Simple Steps to Launch

Schedule a Demo

See how Platform28 provides a seamless CRX experience.

Run a Customized Trial

Test-drive Platform28 for your own business.

Go Live

Reap the rewards of premium customer service.

A Winning Formula

Combining the right toolset with our experienced Client Success team proves to be a winning formula to delight customers, create happy employees, and increase outcome success.

  • Over 20 years experience
  • PCI and SOCII Certified
  • Technology developed in-house
A Winning Formula

Our Clients Speak

We have been working with clients around the world

Overall, one of the best vendors I've worked with across multiple industries. I highly suggest you give them a close look!

Adam A. Adkins
Service Desk Supervisor
University of North Carolina at Asheville

Your leadership and go get em’ attitude has by far exceeded my expectations! Appreciate each of you.

Stephanie Aponte
Director of Governor Kemp's Constituent
Service Team at the State of Georgia

If you are trying to solve communication issues, improved efficiency, increase productivity, and cure a telecom technology problem, then Platform 28 is your solution.

Patricia Johnson-Barber
DOAS Contact Center Manager
Georgia Department of Administrative Services

With Platform28, we now have live dashboards that enable us to easily see in real time, the volume of calls, the number of customers holding, which technicians are currently helping customers, and which technicians are unavailable.

A University Customer

We have been with Platform28 for about 8 years. Their platform gives us the flexibility to do just about anything we can dream up. Other platforms just don't give you that.

Storage Post
Tom Walker
Director of IT
Storage Post Self Storage

Amazing Technology
Amazing Engagement



Platform28 has been a leading provider of cloud communications for over 20 years.



The ability to make changes faster and easier with our no-code interface.

Open API

Open API

Our framework allows integration with any application and system.

Omnichannel Workspace

Omni Channel Workspace

A single intuitive interface to handle interactions across all channels.

Unlimited Integrations

Unlimited Integrations

Our software is developed with open communication in mind and will integrate with any other software or business tools your company requires.

Latest News & Industry Trends

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3 Reasons to Set Up an Omnichannel Contact Center in 2022

The number-one factor for business success is product quality, right? 


Here’s a sobering statistic: For a whopping eight out of ten customers...

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What Is Intelligent Call Routing, and How Can It Help Your Business?

Contact centers aren’t what they used to be.

In its latest global industry survey, Deloitte notes that contact centers are rapidly evolving into...

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From College Kids to Cloud Contact Centers

How it all started...

Mark Ruggles, CEO of Platform28, is a telecommunications specialist focused on creating cloud contact centers that improve...

Technology Built for Human Connection

Today, more than ever, Contact Centers need to focus on providing great customer experiences.

Our technology and expertise make it easy for companies to provide consistent, positive customer experiences. We make it simple to configure seamless customer journeys by combining human, self-service and automated interactions through voice, webchat, email, SMS, and social messaging.

As you create consistent and exceptional customer experiences, your adoption, retention, and productivity rates will soar.

tech built for humans

Get Started Today

Now you can focus on what’s really important, growing your business and making your customers happy.