Variable-Based Routing

feat-ico-variable-based-routing

Convenience is everything — IVR with Variable-Based Routing personalizes their experience.

Customized variables provide your customers the right options to get the help they need.

The best known example of variable based routing goes something like this: “Please say or enter…” But the dialog options are practically limitless.

Platform28 IVR enables customers to enter voice or DTMF responses. Whatever is easier for that particular caller works with the variable system. Those responses can then be used to drive further questions within the IVR, enable interactions with 3rd party resources (account lookup, order entry, etc.) or route calls to agents based on variables collected as well as from external data sources.

The best IVR choices include all the options, including robust Variable-Based Routing.