Self-Service IVR

feat-ico-self-service-ivr

Self-Service IVR that truly elevates CEX.

Serve your customers by guiding them to the right places, people or information.

Platform28 personalized self-service IVR allows customers to access the information they need when they want, via its feature-rich self-service functionality

Self Service IVR:

  • Shortens call times
  • Improves deflection rates
  • Reduces misrouted calls
  • Enhances customer experience

The system carefully guides users through the extensive menu of easily customizable routing options and reduces the number of calls that require agent handling. Any previously collected customer information is utilized during the call to play a personalized greeting and present information such as account balance etc. to callers.

Self-Service IVR gets them to where they need to go, fast!