Moving to the cloud means never worrying about capacity again.

Our architecture gives you access to unlimited capacity. Pay only for what you need, when you need it.

Do you get the same number of calls every day? We didn’t think so. To serve your customers you need a platform that can handle your peak days without performance challenges. In the “old days” that meant buying enough hardware and licenses to handle your heaviest day of the year with maybe a little buffer. Were your forecasts right? Would the system perform as expected under load? There’s nothing like a little stress to go with a massive workload.

Scale up, Scale Down. Always be ready to serve your customers — at the right-sized capacity

With our platform your telephony technology is truly agile, ready meet any challenge you throw at us. So go ahead and “build the church for Easter Sunday” when necessary. We’ll happily downsize for you after the crowds leave.

This is the promise of cloud computing realized. Exactly what you need, when you need it, and nothing more. By moving to Platform28, you will free yourself up to focus on what really matters, the needs of your customers.

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Cloud-designed Technology = happy customers + lower expenses

By spending less money you will make your customers happier.

By moving to the cloud you will be able to scale to meet the needs of your business, both up and down. You’ll never lose a call because you are always available. And you won’t be sitting there on slower days watching your massive technology capital investments depreciate.

Rethinking Your Approach to the Cloud: Reaching a New Level of Efficiency Through Advanced Cloud Offerings

Today’s contact centers are certainly a dramatic departure from what we’ve seen in the past. The need to better facilitate the customer interaction, an increase in multimedia outlets, and customer and employee mobility have led to these changes. Modifications to technology and the way we communicate have forced us all to transform, adapt, and re-evaluate … Continue reading Rethinking Your Approach to the Cloud: Reaching a New Level of Efficiency Through Advanced Cloud Offerings

By Alexandra Warner, Platform28