Data Capture Solutions

feat-ico-data-capture-solutions

Connecting with your customer builds trust.

The more you know about your customer, the better you can serve them, and that means Data Capture.

Data Capture Solutions and “lookup” transform simple phone interactions to rich, unique experiences that can be customized to each user. These features form key elements of Platform28’s advanced IVR solution that create the foundation for enhanced customer experience.

Use the complete Platform28 IVR system to capturing customer data such as:

  • Account information
  • Preferred salutation or language
  • Important dates
  • Topics of conversation

The more data revealed by the customer during IVR interaction, the speedier the human interaction and that means improved customer satisfaction.

Improve the high, personal touch — build trust with Platform28 Data Capture Solutions.