Cloud Contact Center

Cost Center to Profit Center: Is Your Contact Center a Revenue Generator?

Platform28 first explored the role of the contact center in generating revenue in its ...

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Rethinking Your Approach to the Cloud: Reaching a New Level of Efficiency Through Advanced Cloud Offerings

Today’s contact centers are certainly a dramatic departure from what we’ve seen in ...

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Questions You Need Answered Before Purchasing Call Center Management Software for the Enterprise

If you already have a premise-based Contact Center solution, and are considering ...

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