Manage your agents and stay compliant.
Call Recording boosts quality assurance and helps with professional development.
Recording interactions can play a vital part in ensuring both regulatory compliance and quality management for organizations. Platform28 data security and interaction archiving features ensure all recorded interactions are safely stored for a minimum of 90 days, with optional flexible storage to meet an organization’s specific requirements.
Recording options are completely customizable:
- Record every interaction, or set the feature to record only specific ones.
- Redundancy and high availability options allow for 24/7 functionality if an organization requires every interaction be recorded.
- Platform28 recording comes with robust data security features such as SSL and two-factor authentication to ensure customer data is well protected.