Customers will never hit zero again.
Auto Attendant is your customer’s guide to get them to the person who can help.
Platform28 Auto Attendant offers a dial-by-name directory and is a feature of the platform’s voice-enabled IVR. This ‘automated receptionist’ provides callers with a professional greeting and routing options that allow them to reach the correct destination the first time, improving efficiency and customer satisfaction.
Platform28 Auto Attendant offers flexible routing options such as:
- Dial by name
- Dial by extension
- Dial to reach groups/queues
- Escapes to Operator
- After hours and holiday hours routing.